Hao-Yun (Marco), Chang
[email protected] • (972) 322-6662 • Plano, Texas
Highly and Self-motivated individual who has outstanding customer relationship management skills and exceptional problem solving ability. Devoted in ongoing professional development and strong interests toward Financial sector.
Experience
Misys Financial Software, Technical Business Analyst, Oct 2015 - Present
● Frequent client, services consultancy, development and support team communication.
● Analysis of reported issues to define root cause, identify solution and provide resolution.
● Provide accurate problem analysis and information to the Development team, as needed, in order to allow them to correct the software.
● Maintain status of problem resolution and update customer and team lead on resolution status.
● Document identified issues and solutions and ensure adequate internal communication of problem resolutions to enable your team.
JianYun LLC, StartUp Co-Founder, May 2013 - Dec 2014
Unicross Media Corp,Business Development Summer Intern, Jun 2012 - August 2012
● Established strategic roadmap for upcoming mobile applications
● Researched and identified potential customers/users of the application
● Developed and maintained customer relationship
● Researched, composed and prepared background materials for projects
Silverlux, Office/Warehouse Assistant, Jan 2011 - May 2011
● Assisted in shipments and maintained company inventory database
● Provided required data to various departments as and when required
● Managed inbound and outbound customer inquiries
● Photographed jewelries and embellished images by using Photoshop
Education
University of Texas at Dallas, Naveen Jindal School of Management
●BS of Management Information System GPA: 3.5/4.0
●MS of Information Technology Management GPA: 3.3/4.0
Honors & Awards
● YongHe Community Space Creative Competition – 2nd Place
● Taipei Startup Weekend - 3rd Place
● MIS Case Competition - Honorable Mention Award
