Margerie Asido
Support Retail Specialist
Philippines
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Work Experience
Support Retail Specialist • Teletech
April 2022 - January 2024
• Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service
• Providing excellent customer service via our in-app live chat, phone and email
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customers' issues
Administrative Assistant • Happy Educators Hublink
July 2016 - January 2021
• Maintaining physical and digital personnel records like employment contracts.
• Update internal databases with new hire information.
• Create and distribute guidelines and FAQ documents about company policies.
• Gather payroll data like bank accounts and working days.
• Publish and remove job ads.
• Schedule job interviews and contact candidates as needed.
• Prepare reports and presentations on HR-related metrics like the total number of hires by the department.
• Develop training and onboarding material.
• Respond to employees’ questions about benefits (for example, the number of vacation days they’re eligible for).
Supervisor • U Talk In Summit, Inc.
April 2014 - July 2016
• Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Education
AMA Computer Learning Center
Computer System Design and Programming
2003 - 2005
Skills
Word Google Sheets Google Drive Back Office Slack Chat Support chatting JIRA JIRA Confluence Confluence Calendar Management Excel Communication & relationship-building skills. Listen attentively Communication Skills language teaching Language Skills
Languages
English — Professional
