Mashoor Mir
Assistant Manager
A Post Graduate from the university of kashmir with dual specialisation in Marketing And Hr with Six years of professional experience in marketing, sales and customer service.
Jammu and Kashmir
Work Experience
Guest Relationship Officer • Fahad Group Of Hotels
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
March 2018 - November 2020
Assistant Manager • HDFC Bank
Responsible for account opening both current and saving account and fixed deposits.
Deliverables Custodian, Handle balance enquiries of walk in customers, Collection of foreign currency cheques.
Responsible for cash and customer transactions.
Lobby Management.
Managing vault limits and vault custodian.
Supervising all Non-Cash transactions like DD/MC, fund transfers, Neft/Rtgs, Clearing.
Key register updating
Check daily stub copies of DD/MC and maintain all day to day vouchers.
Branch batch opening/closure.
Review branch reports like End of day (EOD) cash position report, instruments issued etc.
Generation of referrals from internal data base.
Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable, Reconciliation and maintenance of suspense accounts register as per the required formats.
Manage Portfolio Customers and their banking needs.
August 2016 - January 2018
Marketing Associate • Ezair Commercia
Conducts Market Research to identify new revenue opportunities.
Gathering and analyzing consumer behavior data.
Manage daily administrative tasks to ensure that firm runs smoothly.
Assist with organizing promotional events.
Keep organized records of marketing activities done and results of past campaigns.
Communicating with clients and maintaining good relations.
Monitor and report competitors marketing and sales activities
Present relevant information to senior leadership.
Prepare regular sales forecasting reports.
October 2014 - May 2016
Education
2012 - 2014
University of Kashmir
MBA
Marketing ,Human Resources
Skills
- Communication Skills
- Interpersonal Skills
- Marketing
- Public Relations
- Customer Service
- Customer Satisfaction
- Motivational
- Leadership + Management
Languages
- English — Professional
- Urdu — Professional
- Kashmiri — Professional
- Hindi — Professional
