* Enhanced cross-departmental collaboration, reducing supply chain time by 75% and earned a $1 million order.
* Observing and analyzing customer behavior and making corresponding decisions, resulting in an average 70% increase in transaction rates.
* Implemented an Excel-based customer database for efficient analysis, aiding in targeted product recommendations and KPIs achievement.
* Managed customer needs as projects, adjusting dynamically to meet goals.
* Optimized supply chain processes, reducing resources and timelines, and elevating customer satisfaction.