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Avatar of Lorenzo.
Lorenzo
B2B Customer Success team leader
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Lorenzo

B2B Customer Success team leader
I'm an amateur translator passionate about mass media content and online communities. I've long contributed to crowdsourced translation efforts, and I'm now looking to start practicing it professionally.
AIESEC in Florianópolis
Universidade Federal de Santa Catarina
Florianópolis, State of Santa Catarina, Brazil

Professional Background

  • Current status
    Studying
  • Profession
  • Fields
  • Work experience
    1-2 years (Less than 1 year relevant)
  • Management
  • Skills
    Team Management
    Project Management
    Customer Success
  • Languages
    English
    ・
    Professional
    Portuguese
    ・
    Native or Bilingual
    Spanish
    ・
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Intern
    ・
    Interested in working remotely
  • Desired positions
    Subtitler-Translator
  • Desired work locations
  • Freelance
    Part-time freelancer

Work Experience

Team leader of B2B customer success

AIESEC in Florianópolis
Aug 2020 - Present
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for tracking the experience of corporate partners for AIESEC in Florianópolis. Articulations with marketing and sales (B2B and B2C). Planning of short-term high touch and smart touch strategies. Churn and cultural shock mitigation.

Academic assistant

UFSCMUN
Mar 2020 - Present
Florianópolis, Santa Catarina, Brasil Research and elaboration of study materials regarding contemporary diplomacy and international politics for use in model United Nations simulations. Writing of scientific communication articles (UFSCMUN/scientia).

Team leader of customer success

AIESEC in Florianópolis
Feb 2020 - Jul 2020
・
6 mos
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for preparating exchange participants and tracking their experience during social volunteering. Short-term planning of high touch and smart touch strategies. Churn mitigation and crisis management.

Team member of preparation and experience

AIESEC in Florianópolis
Sep 2019 - Jan 2020
・
5 mos
Florianópolis, Santa Catarina, Brasil Responsible for the nutrition, preparation and tracking of exchange participants of social volunteering in AIESEC in Florianópolis. Customer success management.

Education

Universidade Federal de Santa Catarina

Bachelor’s Degree
・
International Relations
2019 - 2024

FISK Foundation

Non-Degree Program (e.g. Coursera certificate)
・
English as a Second Language
2007 - 2016