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李宜芳
值班經理 @ Starbucks _悠旅生活事業股份有限公司
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李宜芳
值班經理 @ Starbucks _悠旅生活事業股份有限公司
您好,我叫李宜芳(Tracy Li),喜歡與人接觸,透過生活與工作鍛鍊、使其自我超越。目前於「Starbucks _悠旅生活事業股份有限公司」擔任值班經理。 1. 人格特質:外向隨和、幽默風趣、嚴謹細膩、認真負責。 2. 人生態度:凡走過必留下痕跡。 3. 人際關係:團隊合作、溝通協調、誠懇待人。 工作至今有 3 年業務、2 年通路行銷與 1 .5年值班經理經驗,磨練出以下工作技能與個人專業: 一、談判、溝通能力 二、反應力/解決問題能力 三、團隊合作能力
Starbucks _悠旅生活事業股份有限公司
中華大學
Taipei, 台灣
Professional Background
Current status
Profession
Sales
Fields
Foodservice
Work experience
4-6 years
Management
Skills
實體活動規劃與執行
團隊領導
客戶關係維護管理
客戶需求溝通
業績目標分配與績效達成
跨部門溝通合作能力
庫存管理
產品包裝、陳列設計
產品介紹及解說銷售
Word
Outlook
PowerPoint
客訴案件處理及關係維護
Highest level of education
Master
Job search preferences
Desired job type
Full-time
・
Interested in working remotely
Desired positions
sales
Desired work locations
Freelance
Work Experience
值班經理
Starbucks _悠旅生活事業股份有限公司
Jan 2018
-
Present
◆工作站人力配置-關注門市營運情況與顧客需求,視情況調整人力工作站安排,且排除現有瓶頸與狀況。提升工作站作業效率,以達成當班業績目標。 ◆年節禮盒B to B銷售-既有客戶拜訪與銷售,與開發新客戶。透過B to B銷售達成禮盒業績「5%-10%成長」。 ◆行銷活動規劃與執行-購物節活動業績目標設定,分析去年度銷售產品占比,設定該檔期銷售產品品項占比與數量,訂購銷售產品。告知店經理、值班行銷計畫與行動方案,執行行動方案與每日成效追蹤,達成業績「5%-10%成長」。 ◆熟客開發與經營-記住常客姓氏、喜好與消費習慣,增加顧客對門市認同感與黏著度,提升客人回流率。 ◆門市庫存成本控管-追蹤門市原物料與耗材使用量,控管門市庫存,提高門市營運淨利。 ◆產品陳列-陳列門市銷售商品與糕點,提高主打商品能見度,增加門市銷售。 ◆客訴處理-使用公司客訴處理SOP流程,關心顧客,解決現場客人遇到之消費問題,提升顧客消費滿意度。
通路行銷
托凱酒業
May 2016
-
Sep 2017
・
1 yr 5 mos
◆產品銷售- 分析通路顧客消費習慣與消費客群,擬定該檔期行銷計畫、促銷活動,達成實體通路銷售 25~50 萬業績。 ◆產品陳列-針對每種類別的商品給予個別式的角色凸顯,將重點產品陳列於黃金視覺區,達成展覽銷售25~35萬業績、百貨通路40~50萬業績 ◆客戶開發與維繫-銷售過程透過詢問與聊天方式了解客戶的消費習慣與產品喜好,開發潛力客戶與新客戶名單。並在每次展覽郵寄門票,提升客人回流率,增加展覽來客人數。
國內業務
冠鵬全球物流股份有限公司
Feb 2014
-
Feb 2016
・
2 yrs 1 mo
◆電話陌生開發-電訪陌生公司取得報價,建立客戶資料。 ◆陌生顧客拜訪-拜訪已報價未成交之客戶名單,進一步了解顧客貨物進出口貨物品項、頻率與國貿需求,提高成交機會。達成每月 3 家顧客新增、每月三倍底薪業績達成。 ◆客戶關係維繫-已成交客戶,依照出貨頻率與貨量大小設定客戶等級。按照客戶等級安排拜訪先後順序與次數,維護成交客戶。 ◆進出口貨物安排與追蹤-海空運進出口貨物case by case安排 ,且後續追蹤貨物是否有在預定時間內抵達目的地。 ◆問題解決-立即處理國際貨物運送延遲、卡關等問題,by case 提供解決方案。
Education
中華大學
Master’s Degree
・
運輸科技與物流管理學系
2011 - 2018