賴韋利
After Sales
Accumulated 9+ years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.
Listan Asia Inc.
Chinese Culture University
Taipei, Taiwan
Professional Background
Current status
Employed・Ready to interview
Profession
Customer Service / Support
Fields
Leisure・Consumer Electronics
Work experience
More than 15 years (6-10 years relevant)
Management
-
Skills
Customer ServiceTeam PlayerCustomer Service ExperienceStrong Communication SkillsNew Employee OrientationAdministrationmicrosoft officeSlackQuick LearnerOpen Minded
Languages
Chinese・Native or Bilingual
English・Intermediate
Highest level of education
Bachelor
Job search preferences
Desired job type
Full time・Interested in working remotely
Desired positions
Customer Service Supervisor
Desired work locations
Taipei, 台灣
Freelance
Non-freelancer
Work Experience
Aftersales
Listan Asia Inc.・Full-Time
February 2022 - Present1 yr3 mos
台灣台北市
- E-mail /calls/ Facebook inquiries support - Spare part arrangement- APAC warehouse and distributor in APAC region - RMA request handling/Credit note issuing - Inventory management– Spare part - Weekly Sales meeting reported- APAC Aftersales - Monthly and annually budgeted- APAC aftersales - Shipping documents prepare/checkingCustomer Experience Specialist II
Klook Travel Technology Limited・Full-Time
October 2019 - August 20211 yr11 mos
台灣台北市
- E-mail/calls/online chat handling - Case tracking - Arrange customized travel plan - Complains handling - coordinate with business development team and local operator - FAQ translation - Chinese and English - Specific project executedSpecialist
Intertek Testing Service Taiwan Ltd.・Full-Time
June 2012 - May 20197 yrs0 mos
台灣台北市
- Customer service - via e-mail/calls/walk-ins - Testing samples review and prepare - Tracking cases - accelerated the turnaround time - Testing result review - reduce any mistake before typing the report - Account Manager - PVH - New employee orientationFront Desk Clerk
Onsen Papawaqa spa resort・Full-Time
October 2010 - September 20111 yr0 mos
360台灣苗栗縣苗栗市苗栗
- To do check in/ check out. - To provide travel information - To do front desk cleaning. - To assist accounting jobs - To do room service. - To support different departments.Shipping Assistant
TY Fashion international Co., LTD.・Full-Time
December 2008 - August 20101 yr9 mos
台灣台北市
- Prepare import/export documents - Shipping schedule arrangement - Prepare L/C - Reimbursement - Shipment price comparisonExecutive Officer
Chinese Culture University・Full-Time
August 2003 - July 20074 yrs0 mos
台灣台北市
- Extracurricular activities instructor - Courses arrangement - Official documents preparing and processing - Office stationery/supplies purchase and reimbursement - Make a public announcement - Student recruitment - Credit review - Official website maintenance
Education
Chinese Culture University
Bachelor’s Degree・International Trade
1999 - 2003
Activities and societies
國際貿易學系系學會活動部副部長，系學會副會長
