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賴韋利
After Sales
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賴韋利

After Sales
Accumulated 10+ years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.
Logo of the organization.
麗思頓有限公司
Chinese Culture University
Taipei, 台灣

Professional Background

  • Current status
    Unemployed
    Ready to interview
  • Profession
    Customer Service / Support
  • Fields
    Leisure
    Consumer Electronics
  • Work experience
    More than 15 years (10-15 years relevant)
  • Management
    None
  • Skills
    Customer Service
    Team Player
    Customer Service Experience
    Strong Communication Skills
    New Employee Orientation
    Administration
    microsoft office
    Slack
    Quick Learner
    Open Minded
  • Languages
    Chinese
    Native or Bilingual
    English
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Customer Service Representative
  • Desired work locations
    Taipei, Taiwan
  • Freelance
    Non-freelancer

Work Experience

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Aftersales

Feb 2022 - Mar 2024
2 yrs 2 mos
Taipei City, Taiwan
- E-mail /calls/ social media inquiries support - Spare part arrangement- APAC - RMA request handling/Credit note issuing - RMA product testing - Power Supply - Inventory management– APAC Spare part - Weekly Sales meeting reported- APAC Aftersales - Monthly and annually budgeted- APAC aftersales - Shipping documents prepare/checking - Specific project executed
Logo of the organization.

Customer Experience Specialist II

Oct 2019 - Aug 2021
1 yr 11 mos
Taipei City, Taiwan
- E-mail/calls/online chat handling - Case tracking - Arrange customized travel plan - Complains handling - coordinate with business development team and local operator - FAQ translation - Chinese and English - Specific project executed
Logo of the organization.

Specialist

Jun 2012 - May 2019
7 yrs 0 mos
Taipei City, Taiwan
- Customer service- by e-mail/ calls/walk-ins - Testing samples review and prepare - Tracking cases- accelerated the turnaround time - Testing result review - reduce any mistake before typing the report - Account Manager(PVH)- Update the test methods/requirement, resolve the relevant issue from lab /vendor or merchant - New employee orientation

Front Desk Clerk

Oct 2010 - Sep 2011
1 yr 0 mos
Miaoli, Miaoli City, Miaoli County, Taiwan 360
- Assist in check in/ check out - Travel information provided - Front desk cleaning. - Balance the account of the counter - Assist in room service. - Support different departments.

Shipping Assistant

Dec 2008 - Aug 2010
1 yr 9 mos
Taipei City, Taiwan
- Prepare import/export documents - Shipping schedule arrangement - Prepare L/C - Reimbursement - Shipment price comparison
Logo of the organization.

Executive officer

Aug 2003 - Jul 2007
4 yrs 0 mos
Taipei City, Taiwan
1. Extracurricular activities instructor 2. Courses arrangement 3. Official documents preparing and processing 4. Office stationery/supplies purchase and reimbursement 5. Make a public announcement 6. Student recruitment 7. Credit review 8. Official website maintenance

Education

Bachelor’s Degree
International Trade
1999 - 2003
Activities and societies
國際貿易學系系學會活動部副部長,系學會副會長