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Accumulated 10+ years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.

Chinese Culture University

After Sales

賴韋利

Listan Asia Inc.

Aftersales

- E-mail /calls/ online platform inquiries support
- Spare part arrangement-  APAC warehouse and distributor in APAC region 
- RMA request handling/Credit note issuing
- Inventory management– Spare part
- Weekly Sales meeting reported- APAC Aftersales 
- Monthly and annually budgeted- APAC aftersales
- Shipping documents prepare/checking

台灣台北市

- E-mail/calls/online chat handling 
- Case tracking 
- Arrange customized travel plan 
- Complains handling - coordinate with business development team and local operator 
- FAQ translation - Chinese and English 
- Specific project executed

Klook Travel Technology Limited

Customer Experience Specialist II

- Customer service- by e-mail/ calls/walk-ins
- Testing samples review and prepare
- Tracking cases- accelerated the turnaround time
- Testing result review - reduce any mistake before
typing the report
- Account Manager(PVH)- Update the test
methods/requirement, resolve the relevant issue
from lab /vendor or merchant
- New employee orientation


Intertek Testing Service Taiwan Ltd.

Specialist

- Assist in check in/ check out
- Travel information provided
- Front desk cleaning.
- Balance the account of the counter
- Assist in room service.
- Support different departments.



360台灣苗栗縣苗栗市苗栗

Onsen Papawaqa spa resort

Front Desk Clerk

- Prepare import/export documents 
- Shipping schedule arrangement
- Prepare L/C
- Reimbursement
- Shipment price comparison



TY Fashion international Co., LTD.

Shipping Assistant

1. Extracurricular activities instructor
2. Courses arrangement
3. Official documents preparing and processing
4. Office stationery/supplies purchase and reimbursement
5. Make a public announcement 
6. Student recruitment
7. Credit review
8. Official website maintenance

賴韋利’s posts