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賴韋利
After Sales
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賴韋利

After Sales
Accumulated 10+ years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.
Listan Asia Inc.
Chinese Culture University
Taipei, 台灣

職場能力評價

專業背景

  • 目前狀態
    就職中
  • 專業
    客戶支援專員
  • 產業
    休閒
    消費性電子產品
  • 工作年資
    15 年以上 (10 到 15 年相關工作經驗)
  • 管理經歷
    無管理經驗
  • 技能
    Customer Service
    Team Player
    Customer Service Experience
    Strong Communication Skills
    New Employee Orientation
    Administration
    microsoft office
    Slack
    Quick Learner
    Open Minded
  • 語言能力
    Chinese
    母語或雙語
    English
    中階
  • 最高學歷
    大學

求職偏好

  • 預期工作模式
    全職
    對遠端工作有興趣
  • 希望獲得的職位
    Customer Service Representative
  • 期望的工作地點
    Taipei, 台灣
  • 接案服務
    不提供接案服務

工作經驗

Aftersales

2022年2月 - 現在
台灣台北市
- E-mail /calls/ online platform inquiries support - Spare part arrangement- APAC warehouse and distributor in APAC region - RMA request handling/Credit note issuing - Inventory management– Spare part - Weekly Sales meeting reported- APAC Aftersales - Monthly and annually budgeted- APAC aftersales - Shipping documents prepare/checking

Customer Experience Specialist II

2019年10月 - 2021年8月
1 年 11 個月
台灣台北市
- E-mail/calls/online chat handling - Case tracking - Arrange customized travel plan - Complains handling - coordinate with business development team and local operator - FAQ translation - Chinese and English - Specific project executed

Specialist

2012年6月 - 2019年5月
7 年 0 個月
台灣台北市
- Customer service- by e-mail/ calls/walk-ins - Testing samples review and prepare - Tracking cases- accelerated the turnaround time - Testing result review - reduce any mistake before typing the report - Account Manager(PVH)- Update the test methods/requirement, resolve the relevant issue from lab /vendor or merchant - New employee orientation

Front Desk Clerk

2010年10月 - 2011年9月
1 年 0 個月
360台灣苗栗縣苗栗市苗栗
- Assist in check in/ check out - Travel information provided - Front desk cleaning. - Balance the account of the counter - Assist in room service. - Support different departments.

Shipping Assistant

2008年12月 - 2010年8月
1 年 9 個月
台灣台北市
- Prepare import/export documents - Shipping schedule arrangement - Prepare L/C - Reimbursement - Shipment price comparison
Logo of the organization.

Executive officer

2003年8月 - 2007年7月
4 年 0 個月
台灣台北市
1. Extracurricular activities instructor 2. Courses arrangement 3. Official documents preparing and processing 4. Office stationery/supplies purchase and reimbursement 5. Make a public announcement 6. Student recruitment 7. Credit review 8. Official website maintenance

學歷

Bachelor’s Degree
International Trade
1999 - 2003
社團活動
國際貿易學系系學會活動部副部長,系學會副會長