Results driven professional, with a combined 15 years’ experience in customer service, sales & marketing. Demonstrated leadership in a customer service management role, through coaching and development of customer service teams, working with residential and commercial customers, on complex and escalated call types; Initiated and successfully ran pilot programs to improve processes, payment and amortized debt. in the fast-paced tech and energy industry. Known for cultivating a positive work environment, problem solving, independent, quick and effective decision making through sound judgement.