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Mao
Account Manager
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Mao

Account Manager
Account Manager at Catena Media|igaming|Japanese traffic|Casino|Digital Marketing|Tourism
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Catena Media
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National Cheng Kung University
Tokyo, 日本

Professional Background

  • Current status
    Employed
    Not open to opportunities
  • Profession
    Customer Service Manager
  • Fields
    Gambling Casinos
  • Work experience
    2-4 years (1-2 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    PowerPoint
    Excel
    Canva
    Google Analytics
    Ahrefs
    Salesforce
    Upselling
    Account Management
  • Languages
    Chinese
    Native or Bilingual
    English
    Professional
    Japanese
    Professional
    Korean
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Account Manager
  • Desired work locations
    Tokyo, Japan
    Taiwan
    Malta
  • Freelance
    Non-freelancer

Work Experience

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Account Manager

May 2022 - Present
Tokyo, Japan
- Manage 50+ Japanese affiliate accounts as their only contact, building excellent relationships. - Review and analyze operators' performance on our sites, making reports for them to improve player journey and conversion rate of OBC to NRC to FTD. - Recreated entire Sales Kits for new and existing operators from zero to one - Collaborate with other departments (Product, Video, Design) to develop new exposures for game providers and crypto exchanges to purchase
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Founder

May 2023 - Sep 2023
5 mos
Tokyo, Japan
The community for National Cheng Kung University OB/OG in Japan. Expand your network here!
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Account Manager

Nov 2021 - Mar 2022
5 mos
Taipei Metropolitan Area, Taiwan
- Made frequent calls on Skype to make sure good customer satisfaction - Collected feedback from the client and report it to our product team - Demonstrated our business plans in English and Mandarin.
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Korean Specialist

Apr 2021 - Oct 2021
7 mos
Seoul, South Korea
- Won the Silver Prize at 2021 NonJangPan Expat & Korean Competition, held by Arirang TV - Cooperated with the local travel agency to conduct 4 live-streaming shows to promote Korean traveling destinations, with more than 3000 viewers/episode
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Casino Management Associate

Feb 2019 - Feb 2021
2 yrs 1 mo
Singapore
- Supervised and managed a team of 5 croupiers in various Casino Table Games - Trained and developed skills in overall NON-Casino departments (Universal Studio Singapore, Hotels, and Restaurants) - Trained and developed skills in overall Casino departments (Table Games, Slots, Cage, Membership, and VIP Host)

Education

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Bachelor’s Degree
Industrial and Information Management
2012 - 2016
Activities and societies
TOASTMASTERS, Vice President of Membership 2015~2016

Licenses & Certifications

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LinkedIn
Issued Aug 2023
No Expiration Date
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TOEIC (975/990)

The TOEIC Program
Issued Aug 2023
No Expiration Date
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TOPIK II, Level 5 (227/300)

National Institute for International Education (NIIED)
Issued Oct 2021
No Expiration Date
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JLPT N1

The Japan Foundation
Issued Aug 2017
No Expiration Date