Print
Avatar of the user.

莊小萱 XIAO-XUAN(Monly), ZHUANG

UIUX
M.B.A. Service Science in NTHU. B.S. Psychology in NCKU. Was a UXR intern in TrendMicro for 8 months, responsible for B2B user research and research ops projects. Was a UIUX intern in Reach Experience Design for 6 months, responsible for user research, UI design, and service design.
Logo of the organization.
趨勢科技 TrendMicro
Logo of the organization.
國立清華大學
Taoyuan City, Taiwan

Featured Resume

Last updated on Mar 1st 2024

Professional Background

  • Current status
    Studying
    Open to opportunities
  • Profession
    Market Researcher
    UX Design
    UI/UX Design
  • Fields
    Strategy
    Design
    Software
  • Work experience
    1-2 years (1-2 years relevant)
  • Management
    None
  • Skills
    UX Research
    User Research
    UX Strategy
    Usabilty Study & Testing
    Interview
    UX Design
    Stakeholder Management
  • Languages
    Chinese
    Native or Bilingual
    English
    Fluent
    Japanese
    Fluent
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    UI/UXDesign
  • Desired work locations
    Taipei City, Taiwan
    Taoyuan City, Taiwan
    Taichung City, Taiwan
  • Freelance
    Non-freelancer

Work Experience

Logo of the organization.

UXR Long-term Intern

Feb 2023 - Aug 2023
7 mos
- Responsible for 3 B2B user research projects and Research Ops projects. - In charge of LLM NLP projects, including boosting the related knowledge of the department's 50 members and conducting competitor research. Proposed 3 key business strategies, which were invited for presentation to the AI team for future application. - Assisted in 3 interviews with CISOs from the U.S., clarifying key Threat Hunting user scenarios, and assisted in completing the integrated user journey consisting of all stakeholders. - Held a data training course for PMs and Data Analysts with about 50 participants. Received positive feedback, especially from PMs, for fostering a data-centered mindset.
Logo of the organization.

UXR Summer Intern

Jul 2022 - Aug 2022
2 mos
Taipei City, Taiwan
- Responsible for user research and project management. - Directed research planning, managed a workshop with 20 participants, and conducted 8 interviews with 2 different stakeholders from 3 countries, including the U.S. and Japan. - Clarified the research questions clearly, proposed, and prioritized 6 suggestions by severity and feasibility, which received numerous endorsements from stakeholders and became valuable suggestions for future improvement.

UIUX Intern

Jun 2021 - Jan 2022
8 mos
Main work content: user research and interface design 1. Diverse online and offline project experience 【4 Online Web/App Optimization Projects】Taiwan Tax Declaration mobile webpage, birth registration webpage, the radio station webpage/app, and the dentist’s AI push broadcast system 【1 Offline Service Design Project】Sports Health Center Service Process and Marketing Strategy Optimization 2. Familiar with user research methods User interview, usability test, field observation method, card sorting method, persona, competitor analysis 3. Familiar with design tools Figma, Figjam, illustrator, whimsical, Invision, userflow, design thinking *Main Achievement* Concealed the conflict between the owner and engineering side, accelerated the efficiency of meeting discussions by 50%, and made the owner adopt more than 90% of our design suggestions.
Logo of the organization.

Research Assitant

Apr 2019 - Dec 2019
9 mos
Tainan City, Taiwan
Assist in software development Research data compilation Writing research plan report Report editing, and layout design

Education

Logo of the organization.
Master’s Degree
Institute Of Service Science
2022 - 2024
Logo of the organization.
Bachelor’s Degree
Psychology
2017 - 2021