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Experienced Senior associate with over 5 years of experience in Ecommerce and Finance filed. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.


MES Degree College  

MES 

Sri Vani

Senior Catalog Associate 

Ramya H

Amazon India Pvt Ltd

•Follow pre-defined processes, guidelines, and SOPs to perform audit tasks with high levels of accuracy and productivity.
•Browse the amazon tools to retrieve the ASIN credibility to approve the ASIN.
•Handle day-to-day volumes of the assigned tasks and ensure the given SLAs are met as per quality standards.
•Owns work allocation and resource planning. Create and deliver reports on key metrics to higher management.
•Report audit results and communicate them to others within the organization.
•Approve or disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.
•Constantly achieve production, quality and turn-around-time targets among other key metrics.
•Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
•Mentor new joiners and invoke self-capable thinking to work efficiently.
•Identify and execute process improvement projects.

•Processing client requests within the prescribed timeline
•Auditing the work done by Team mates
•Preparation of weekly status.
•Responsible for responding to the client adhoc queries.
•Responsible to update the documentation for the activities newly performed.
•Training new joiners.
•Responsible for distributing the Contract Notes and Statements to the client inboxes.
•Responsible for executing the deals for the clients by processing them and reflecting them on the system.
•Responsible for reconciliation of client accounts and sign off the same.

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