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Customer Service and Sales Lead Team with 2 years of experience. Have innovative creative abilities to be able to achieve the set goals. During his career, he has succeeded in achieving the target with a 50% increase in turnover and successfully building good relationships with business partners or customers with good negotiation, interpersonal and communication skills both orally and in writing.

Universitas Ahmad Dahlan Yogyakarta

Customer Service, Team Lead Sales

Aannisa Dyah Kusumastuti

PT Ruang Raya Indonesia (Ruangguru)

Customer Succes Assosiate 

●  Helping adoption of product and feature usage in Ruang Guru application. Maintain strong and good relationship with customers
●  Serving customers in end-to-end products in a learning context
●  Pro-active approach in sharing information via call/group chat/personal chat
●  Collaborate with cross-functional teams (product, sales, system operators) to provide customers with the best learning experience

 

●  Plan and implement sales strategies with a digital approach (Marketplace, Website, Instagram and WhatsApp)
●  Responsible for the targets given by the company in the form of nominal targets and items in each month 
●  Create and provide daily and monthly reports to superiors
●  Competitor research (Promotional content, products and brands)

PT Naisha Inspirasi Muslimah

Team Lead Sales


●  Responsible for related administrative activities 
●  Recap of sales data and customer orders for more than 25 per day in detail
●  Serve needs and ensure customer satisfaction by providing information on more than 15 products on a regular basis, by answering questions asked within a maximum of 30 minutes


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