Roles and achievements: 1. Approve Closure of accounts. 2. Connect with onshore and downstream team in case of queries. 3. Suggest and work on process improvement ideas. I have worked with the Signavio project's team as well. 4. Raise and resolve tech issues. 5. Update and train the team on process change. 6. Provide process training to new hires. Provide Audit samples. 7. Test new applications and resolve discrepancies. 8. Ensure team KPI is updated on daily and monthly basis. 9. Received good feedback from onshore partners for prompt service and eye for detail. 10. Received the splendid squad award proving to be a team player. 11. Won star of the month award in April and August 2020.