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Abby Luo
Graduate Assistant @ University of Texas at Austin
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Abby Luo

Graduate Assistant @ University of Texas at Austin
A flight attendant seeks to bring 8 years of customer service experience to a UX designer position in a goal-oriented, fast-paced tech environment.
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University of Texas at Austin
Logo of the organization.
University of Texas Austin
Taipei City, Taiwan

Professional Background

  • Current status
    Unemployed
  • Profession
    UX Design
  • Fields
    Consumer Goods
  • Work experience
    6-10 years (Less than 1 year relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    figma
    sketch
    zeplin
    Photoshop
    Adobe XD
    ui/uxdesign
    PowerPoint
  • Languages
    English
    Fluent
    Chinese
    Native or Bilingual
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Intern
    Interested in working remotely
  • Desired positions
    Product Designer (UI/UX)
  • Desired work locations
    Taipei, Taiwan
    Boston, MA, USA
    Chicago, IL, USA
    Seattle, WA, USA
    Austin, TX, USA
  • Freelance
    Part-time freelancer

Work Experience

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Graduate Assistant

Jan 2023 - Present
Lead a team of 4 to conduct interactive workshops with 3,000+ students and iterate the curriculums by synthesizing data. Analyze data to understand student's needs and design data visualization to communicate with a larger audience.

Product Design Intern

CKOY
Internship
Jun 2022 - Aug 2022
3 mos
he position involved creating end-to-end user experience for both physical and digital products. My responsibility included designing wireframes and interactive prototypes of a desktop/ mobile website to streamline the user experience, creating email campaigns for 900+ subscribers with A/B testing to increase conversion rate, conducting user research with 50+ stakeholders to extract prioritized product requirements, and designing cross platforms marketing materials with style guides to increase monthly impressions

Flight Attendant

Dec 2013 - May 2022
8 yrs 6 mos
Ensuring service quality by planning and prioritizing tasks, optimizing 300,000+ customers’ travel experience by actively listening and communication skills, and collaborating efficiently with people from more than 5 countries to promote onboard safety by paying attention to details

Education

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Master of Science (MS)
UX Research & Design
2022 - 2024
4/4 GPA
Description
Conducted evaluation with a focus on usability and accessibility of the website via user testing, heuristic evaluation, and manual review. Design a mobile app from sketch to interactive prototyping with 3 iterations via user testing with more than 40 participants.
Non-Degree Program (e.g. Coursera certificate)
Human-Center design
2020 - 2021
Description
Earned the knowledge about HCI, research methods, design principles, evaluation techniques.
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Bachelor’s Degree
Land Economic - Urban planning
2009 - 2013
Description
Focus on balancing resource distribution based on the user needs and developing requirement.