Oct 2020 - Present
Chennai, Tamil Nadu, India
Quickly and conscientiously handled incoming communication to the Service Desk including phone calls and e-mail
Documented thoroughly all incidents in Service Now. Relate, link, and assign incidents to the appropriate teams and escalate when systemic issues when needed
Installed, modified, and repaired hospital software
Managed Sentillion Vergence configuration for doctors and nurses hospital wide
Trained and working as a Knowledge Management and quality senior analyst
Developing key knowledge - centered support process, including integration with incident management and problem management processes
Managed site content ensuring pages are organized and professional. Provided workflow capabilities that support organization mission and goals.
Identified interdependencies between teams and work closely with peers to introduce new knowledge content development.
Conducted and evaluated customer feedback surveys.
Prepared Detail oriented management reports.
Delivered feedback to agents.
Provided customer feedback and internal compliance feedback to management
Held a 10 months record of second place most resolved incidents