Dec 2022 - Present
Tehran, Tehran Province, Iran
• Creating a bank of questions to answer patients with the help of the medical unit
• data gathering for medical and sales unit
• Preparation and presentation of analytical reports on the follow-up results of patients consuming pharmaceutical products
• Identify and manage the difficult conditions of patients taking the drug
• Production of exclusive content for patients
• Helping to prepare educational materials with the help of medical and branding
• Training nurses and health care workers to prepare and inject standard drugs
• Evaluation, contracting and maintaining communication with nurses
• training, and supervising call center agents and Patient education centers to secure excellent customer service skills
. coaching and monitoring customer service teams and set related SOPs