Oct 2021 - Present
Bengaluru, Karnataka, India
1. In the Last Mile Analytics and Quality team I acted as the first level of support to address resolution, photo on delivery audits and many other operational issues and activates related to transportation process and optimisation.
2. Identify patterns emerging in the audits and contribute to process/program improvements.
3. Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks.
4. Work in a collaborative environment and contribute to the growth of the respective team/program.
5. Develop a global perspective and understand the nuances of various geographies that Amazon operates in.