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My name is Alaya, I attended Georgia State double majored in Criminal Justice and Psychology graduated in 2017. I have over 10 years in Big Box Retail Management with hard word and great efforts i have successfully grown in this career. By incorporating Integrity, Merchandising Skills, Customer Service, Delegation, Time Management,Communication,Team Leadership, Training , Sales, Enforcing Company Policies. I have assisted many businesses in improving the Customer Experience.

Georgia State University

Columbia High School

Management

Alaya Fallen

Reliable Security

Security Guard

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise GM areas of the store.
The role of a General Merchandise Team Leader can provide you with the : 
 . Knowledge of guest service fundamentals and experience building a guest first culture on your team 
 . Knowledge of retail business fundamentals including : department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies 
 . Skills in planning department daily/weekly workload to support business priorities and deliver sales goals 
 . Skills in process improvements and workload efficiency 
 . Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent 
 As a General Merchandise Team Leader, no two days are ever the same, but a typical day will most 
 likely include the following responsibilities : 
 . Understand sales goals, plan and execute daily/weekly workload to deliver on department and store 
 sales goals and guest engagement, including : merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change 
 . Enable a consistent experience for our guests by ensuring product is zoned, in stock, available, accurately priced and signed on the sales floor 
 . Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work if applicable 
 . Assess GM backroom, sales floor areas and fulfillment reporting to identify gaps and develop a plan to resolve 
 . Be an expert of operations, accuracy, process and efficiency 
 . Oversee execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store 
 . Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready 
 . Create a scheduling plan in partnership with your ETL based off of monthly and weekly business workload and guest traffic 
 . Expect and enable team members to stay up To TILL on relevant trends and products 
 . Evaluate and recommend candidates for open positions and develop a team of dedicated business owners 
 . Lead team onboarding and learning and close knowledge gaps through training and experiences 
 . Establish clear goals and expectations and hold team members accountable to expectations 
 . Lead and coach the team to ensure accuracy and efficiency in all GM processes 
 . Work a schedule that aligns to guest and business needs this includes early morning, evening, overnight shifts and weekends 
 . Lead a team that provide a guest-ready and in-stock salesfloor in order to meet the needs of the guest. 
 . Assess Fulfillment business and make decisions to help teams fulfill all guest orders accurately and efficiently 
 . Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way 
 . If applicable, as a key carrier, follow all safe and secure training and processes 
 . Address store needs emergency, regulatory visits, etc. 
 . All other duties based on business needs

Target

General Merchandise Team Leader

Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability. Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards. Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards. Create a scheduling plan in partnership with your leader based off of monthly and weekly fulfillment business workload. Be an expert of operations, accuracy, process and efficiency. Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work. Evaluate and recommend candidates for open positions and develop a guest-centric team. Establish clear goals and expectations and hold team members accountable to expectations. 
 Lead team onboarding and learning. Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes. Target merchandise discount. Competitive pay. Flexible scheduling. 
 I had to be an expert of operations, accuracy, process and efficiency. Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work. Evaluate and recommend candidates for open positions and develop a guest-centric team. Establish clear goals and expectations and hold team members accountable to expectations. Lead team onboarding and learning. Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes

Fulfillment Manager

The Department Manager in Bed Bath & Beyond stores act in a leadership role to promote outstanding service and ensure smooth daily operations.Also responsible for driving sales by assisting Store 
 Managers in executing daily priorities, including customer service, merchandising, product knowledge training & development of the store associates all to the Company standards. and in maintaining specific areas or departments within the store. The Department Manager is responsible for working with team associates on customer services, selling skills and product knowledge. This position is expected to perform a wide variety of activities aimed at driving sales and promoting and managing the training & development of associates in a specific department. The Department Manager will serve as the subject matter expert and is responsible for ensuring that all business initiatives are implemented and executed per Company standards.This is a full time position and requires full availability including nights and weekends. This position reports directly to the AStore Manager and is expected to coordinate and deliver department training to associates. Department Managers spend the majority of their time 90% working on the sales floor, devoting approximately 2/3 of that time to selling activities during peak traffic hours. 
 Tasks & Responsibilities : 
 Performs & Promotes the Bed Bath & Beyond service culture 
 Responsible for merchandising & physical maintenance of department 
 Promotes company & store initiatives to increase sales and profit 
 Conduct training for customer service and product knowledge along with selling skills for all department associates. 
 Trains all associates on merchandising standards 
 Communication to store management on ideas, successes and missed opportunities. 
 Responsible for motivating, evaluating, coaching and counseling associates. 
 Review business reports to make decisions and solve problems 
 Perform & Promote all safety and loss prevention standards

Bed Bath & Beyond

Department Manager

Walmart management assumes responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks. . Managers also carry out disciplinary actions when necessary and serve as primary enforcers of loss prevention tactics.Work with an effective support team in drawing out sales plan and productive initiatives.Mediate between clients and the company as regard the management of Walmart project 
 Keep and maintain effective working relationship with products supply clients.Keep track of the 
 Walmart sales goals and practically identify the points of sales interest.Review sales performance of 
 Walmart and compare it with the sales goal for the month.Provide and supervise promotional activities for improving sales.Make provision for value conscious research and report to assess the performance of promotional programs.Prepare along with others, the yearly goals and forecasts of Walmart Take proper safety precautions within the store and enforce the habit of keeping the store clean.Make provisions for reports on credit sales, and credit applications.

Walmart

Overnight Support Manager

I was a Front end customer service manger in charge off all the register in total store I also mange over 45 cashiers, money center, service desk returns and exchanges and online pick up, cart pusher, maintenance associates and accounting. Customer service manager role is a position responsible for ensuring that Walmart offers the best customer service obtainable, My job is to ensure that customers get the best service from the store. Customer service department, which provides a medium through which customers' complaints, questions; queries, demands, and suggestions can be collected and used to improve customer satisfaction.My duties also include creating platforms to collect customers' opinions, complaints, or suggestions. Such platforms may include mails, social media polls, suggestion boxes, phone calls, text messages, and face to face chat.Other duties the customer service manager performs include providing training, supervision, and mentoring of all customer service staff. Also ensure that customer complaints and contributions are not just collected but are given urgent response. I had to carry out investigation on challenges faced by customers and give appropriate solutions to the challenges.Handle communications with customers through mediums like email, letter, phones, suggestion boxes notes, and a one-on-one interview.Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives.Offer resolutions to complaints and issues concerning customer orders.Collect information on agents and other staff performance from customers to make judgment on their performance.Get up To TILL information about all products.Offer refund to customers when the need arises.Compile and print customer complaints and suggestions and present them to the appropriate authorities.Investigate and identify the part of the Walmart that needs improvement.Coordinate with the management on the initiatives that help improve customer service.Take advantage of social media as a medium of responding to customer complaint.Monitor the statistics on supports 
 Handle customer concern over the price of a product and the ads 
 Offer counsel to customers on their chances of getting a refund for product return.Work with other departments in ensuring that all customer related issues are attended to.

Customer Service Manager

The Clorox Company

Packing and Shipping

Assist Store Manager with daily operations and supervision of employees.Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control.Monitor sales activities to ensure that customers receive satisfactory service.Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.Ensuring adherence of staff members to all Citi Trends, Inc. policies and procedures.

CitiTrends

Assistant Store Manager

Responsible for maintaining and docketing original records for maintaining and docketing original records for the Court, including legal, financial, and electronic images. In addition, also handles all matters concerning juvenile traffic violations, probation fines and fees, and restitution.

Dekalb juvenile court - DeKalb County

Assistant Clerk

Responsible for planning, leading, and implementing core and non-core programs and experiences for children in a small group setting. They will also be responsible for the general safety and development, growth, and skill achievement of the participants in my group.

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