- Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. - Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research. - Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

- Create Ansible playbook for automatic deployment. - Deploy service on Linux operating system. - Develop front-end with React.js. - Build Elastic Stack for disaster recovery by using cross-cluster replication. - Provide project updates, manage resources, monitor progress and make adjustments as needed.

- Won top employee award of 2019. - Decreased project cost. For example, the shipping cost to Miami was reduced 30%. - Developed and managed a detailed project schedule and work plan. - Provide project updates, manage resources, monitor progress and make adjustments as needed. - Tested system and documented technical issues.