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Chimere Richard
Warehouse Manager
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Chimere Richard

Warehouse Manager
Organized Office/Warehouse Manager with a strong ability to manage office functions and direct administrative personnel to meet needs of executives. Prior IT Professional with 10+ years of experience in various corporate settings. Performance-oriented and driven with in-depth understanding of budgets, customer service skills, problem solving and project coordination.
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Purdue University Global
West Bloomfield Township, MI, USA

Professional Background

  • Current status
  • Profession
    Customer Service Representative
    Customer Service / Support
    Technical Customer Service Engineer
  • Fields
    Information Services
    Corporate Concierge Services
    Corporate Support
  • Work experience
    10-15 years (10-15 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Word
    PowerPoint
    Microsoft Office
    Ms. Excel
    Tableau
    HP Service Manager
    MDM
    Six Sigma
    Shopify
    Workday
    Coding Skills
  • Languages
    English
    Professional
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Office/Warehouse Manager

Sep 2021 - Present
-Manage daily order flow for athleisure brand recognized as "Oprah's Favorite Things" for 2021. -Manage Daily Return/Exchange Reports, Auditing and inventory -Handle customer inquiries and escalations -Maintaining documentation and keeping accurate records of warehouse activities. -Oversee receiving, warehousing, and distribution operations. -Provide IT support for internet connectivity, Shopify, Google Workspace, Amazon Seller Central and other firm wide applications -Assist CEO with social media posts, stories and reels via Instagram & Facebook as well as social media engagement initiatives -Assist with design creation for brand -Special event, marketing and project coordination

Senior Vendor Resolution Specialist

Feb 2020 - Aug 2021
1 yr 7 mos
-Create and maintain relationships with vendors for on-time delivery, reliable status response and geographic coverage -Interact with account executives, underwriters and client care specialists to provide update and status of loan condition fulfillment. -Verify current and previous client employment & Homeowners insurance -Research online records for property location information
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GLOBAL IT MOBILITY COORDINATOR

Oct 2012 - Aug 2019
6 yrs 11 mos
-Managed GM liable lines lines of service with ATT/Verizon/Sprint in North America, Brazil and China - Daily Mobility Reports, Tableau Report Auditing and assignment to team -Act as a liaison between the user and wireless providers -Work closely with teams such as Recruiting, Finance, and Legal to implement workflows and ensure operational efficiency. -Initiate outbound contacts to confirm resolutions for pre-existing software issues. Provide IT support for internet connectivity, Lotus Notes, Blackberry and other firm wide applications -Project coordination for GM Cost Saving (current project managed resulting in 3.5M distribution to GM Telecom) -Manage Microsoft Azure for company device related maintenance

TECHNICAL OPERATIONS SUPERVISOR

Mar 2011 - Jul 2012
1 yr 5 mos
-Provide direction to 15+ agents in accordance to company policy and QA requirements. -Enter client information into requisition system. -Initiate outbound contacts to confirm resolutions for pre-existing software issues. -Provide IT support for internet connectivity, Lotus Notes, Blackberry and other firm wide applications. -Organize and oversee work schedules -Establish guidelines for efficiency and effectiveness -Implement process improvement strategies for agents and create a portal for team member recommendations to increase efficiencies.

Education

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Other
Information Technology
2020 - 2021
Bachelor of Business Administration (BBA)
Business Administration, Computer Information Systems
2001 - 2006