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Ashish roy
Crew member / customer service Agent
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Ashish roy

Crew member / customer service Agent
To hold a career in a growing organization where I can get the opportunities to prove my abilities by accepting challenges fulfilling the organization goals and climb the career ladder through continuously Learning and commitment.
Logo of the organization.
Qatar Airways
Gyanshree Institute Of Information Technology
Kalimpong, West Bengal 734301, India

Professional Background

  • Current status
    Employed
  • Profession
    Customer Service Representative
  • Fields
    Food Production
    Hotel
    Fashion
  • Work experience
    2-4 years (2-4 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Positive Attitude
    Multitasking
    Problem Solving
    Time Management
    Fast-Paced Environment
    Food and Beverage
    Customer Service
    Highly Skilled
    team leadership . creative problem solving . team management
    Computer Skills
  • Languages
    English
    Professional
    Hindi
    Fluent
    Nepali
    Native or Bilingual
    Arabic
    Beginner
  • Highest level of education
    High school

Job search preferences

  • Desired job type
    Full-time
  • Desired positions
    Cabin Crew
  • Desired work locations
    Dubai - United Arab Emirates
  • Freelance
    Non-freelancer

Work Experience

Logo of the organization.

Customer services Agent

Qatar Airways
Temporary
Apr 2022 - Present
Doha, Qatar
Attending to passengers and processing passengers travel documents and baggage at the check-in counters, arrivals and departure areas of Doha International Airport Following high 5 star standards

Crew member

Aug 2019 - Aug 2021
2 yrs 1 mo
Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu. Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required. Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements. Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms. Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed. Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy. Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Food and Beverage Associate

Jan 2018 - May 2019
1 yr 5 mos
Ensuring that all guests are served to the 5 star hotel standards in all aspects In Room Dining/Restaurant/Bar/Lounge areas. . HIGHLIGHTS Assist in creating a warm and welcoming environment for our guests. Ensure that guests are seated and provided with menus promptly. Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times. Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have. Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately. Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times. Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner. Support the kitchen staff as and when required and in accordance with hygiene and safety regulations. Ensure that all front of house and guest areas are well maintained at all times. Any other duties as directed by the Restaurant & Bar Manager or other member of the management team.

Education

Other
Diploma In Computer Application
2019 - 2019
Non-Degree Program (e.g. Coursera certificate)
Certificate course in Hotel Management
2017 - 2018
High School Diploma
Class XII IN HUMANITIES STREAM WITH 70%
2014 - 2016
Other
ICSE Class X IN SCIENCE STREAM WITH 60 %
2011 - 2014