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Experienced product manager with a demonstrated history of working in the information technology and services industry. Skilled in product management, service flow planning, software system planning, and cross-function communication with strong project management professional.

International Trade Institute, TAITRA

National Central University

Product Owner

Yu-Hsuan Lin

Synology

Project Manager

Taipei City, Taiwan 
Product Owner of Channel Partner Portal (Web Service)
Lead a 0 to 1 software system (front-end site & back-end site) for business users

 - Establish product requirement documents (product vision, roadmap, and product backlog) and manage release plans for 6+ major releases and 45+ minor releases
 - Collaborate with a multi-functional team with concepts of agile software development methodology
 - Work directly with stakeholders and transfer their feedback into specifications. Conduct system migration plan to 6 subsidiaries
 - Ensure system user experience by conducting 15+ user testings for stakeholders and deliver wireframe and user flow charts for every key feature

Product Owner of Consumer User Portal & Support Service system (Web Service)
Design new user flows for end-users
 - Manage product requirement documents (roadmap, product backlog, wireframe, and flowchart) and manage release plans
 - Design new support form UI flow which includes an AI tool resulting in reducing 10% of support tickets
 - Design new account registration flow resulting in saving 50% of the time

Reward: Winner of 2019 department MVP

- Manage hardware product lifecycle (cost, quality, and schedule) - and firmware releases 
- Manage standard product spec, user manuals
- Conduct CV product specification and firmware specification 
- Design marketing materials, and demo kits
- Drive key account business and key issues handling 
- Give product training to subsidiaries and customers

Reward: Winner of 2016 MOXA Enthusiastic Employee

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