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侯珮盈
客服經理 @ CMoney全曜財經資訊股份有限公司
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侯珮盈

客服經理 @ CMoney全曜財經資訊股份有限公司
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CMoney全曜財經資訊股份有限公司
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銘傳大學MING CHUAN UNIVERSITY

Professional Background

  • Current status
    Employed
  • Profession
    Customer Service Manager
  • Fields
    Mobile Apps
    SaaS / Cloud Services
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 10-15 people
  • Skills
    Excel
    Word
    Power BI
    Tableau
    Google Analytics
    Google site
  • Languages
    Chinese
    Fluent
    English
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

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客服經理

May 2013 - Present
New Taipei, Banqiao District, New Taipei City, Taiwan
1.建立、檢核及修正標準化之作業流程,以提供最有效率的顧客服務。 2.進行客服人員的培訓、激勵、輔導及管理。 3.協助前線客服人員處理特殊客訴案件。 4.建立人員培訓制度,督導課程的執行,以提升人員專業技能。 5.為公司導入CRM(客戶關係管理系統)讓服務更有效率

Education

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Bachelor’s Degree
財務金融
2008 - 2012