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Avatar of Chang Shi-Chia Kelly.
Chang Shi-Chia Kelly
CSR Supervisor
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Chang Shi-Chia Kelly

CSR Supervisor
I have a year of working experience in a five-star hotel, and I have nearly 2 years work experience as a CSR supervisor in a share office, what I do in share office is as community operations, room renting, and event planning. An outgoing, dedicated, team player, I am prepared to take on challenging positions in the field of hospitality. Finding ways to help others has always been a uplifting experience for me. I may not be the smartest or quickest person, but I am enthusiastic, honest, punctual, and committed.
Logo of the organization.
WeWork Taipei
Hotel Institute
中國上海市上海

Professional Background

  • Current status
    Employed
    ・
    Open to opportunities
  • Profession
    CS Advisor
    ・
    Event Planner
    ・
    Receptionist
  • Fields
    Commercial Real Estate
  • Work experience
    2-4 years (1-2 years relevant)
  • Management
    None
  • Skills
    Problem Resolution
    Food and Beverage
    Reservations
    Job Training
    Housekeeping
    Power Point
    Interface
    Friendly
    Assisted
    hospitality
    customer relations
    customer service
  • Languages
    English
    ・
    Fluent
    Chinese
    ・
    Native or Bilingual
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Logo of the organization.

Community Associate

WeWork Taipei
・
Full-time
Nov 2022 - Present
Taipei City, Taiwan

CSR Supervisor

成旅SPACiE
Jul 2018 - Present
Problem solver-Helping our customer to solve the problem that they have, such as the registration and finance issue, also suggest our customer where can go visit in Shanghai. Enterprise-establishing business- Contact the agent to come to visit the space and go to visit the agent to recommend the space. Also deal with room with agent. Organize event- Hold the every one festival event for the customer Customer relation-Help the customer to know each other can let they have the chance to collaborate.

Guest Service Center coordinator

Sheraton Grand Taipei Hotel
Sep 2016 - Sep 2017
・
1 yr 1 mo
Handle customer inquiries, complaints, service requests, and restaurant reservation. Handle the complaint person solve the problem to repair trust and loyalty, locate resources for problem resolution. Interface daily with internal departments, such as front desk, concierge, housekeeping, business centers, reservation center, food and beverages, and technology and maintence service. Provide on-the-job training for intern.

Waitress Intern

Park City Banquet Plaza
Jan 2014 - Aug 2014
・
8 mos
Assisted guests with the menu items, reservations, meals, specials and beverage choices Ensured guests were greeted and seated in a timely, friendly, and efficient manner Served Food and Beverage items to guests in dining hall and banquets In charge of take-out window as both the cashier and salesperson. Promoted and sold take-out menu items and kept track of take-out sales revenue.

Waitress Intern

Neverland Resort
Jul 2012 - Aug 2012
・
2 mos
Served Food and Beverage items in the main restaurant and coffee shop Assisted guests with menu selection Greeted guests and assisted guests with resort orientation

Education

Hotel Institute

Master Degree In Master of International Business
2017 - 2020

I-Shou University

Bachelor Degree In Tourism and Hospitality Management
2010 - 2016