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Avatar of Change Fan.
Change Fan
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Change Fan

6年電信客服經驗, 熟悉手機操作問題排解,跨部門溝通,方案優惠推廣, 都是我擅長的領域 多益分數635,持續強化語文能力
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遠傳電信股份有限公司
Logo of the organization.
元智大學
台灣新北市板橋區新北市

Professional Background

  • Current status
    Unemployed
  • Profession
    Customer Service / Support
  • Fields
    Electronics / Telecommunications
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
  • Skills
    excel
  • Languages
    English
    ・
    Intermediate
    Chinese
    ・
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    ・
    Not interested in working remotely
  • Desired positions
    儲備幹部
  • Desired work locations
    Taoyuan, Taoyuan District, Taoyuan City, Taiwan
    ・
    Taipei City, Taiwan
    ・
    New Taipei, Banqiao District, New Taipei City, Taiwan
  • Freelance
    Non-freelancer

Work Experience

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企業窗口客服專員

遠傳電信股份有限公司
Oct 2016 - May 2017
・
8 mos
企業客服(Enterprise customer service rep ): 單獨對公司行號用戶的接洽窗口,提供電信方案優惠及系統障礙通報及排除
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門市經銷窗口客服專員

遠傳電信股份有限公司
Feb 2015 - Oct 2016
・
1 yr 9 mos
DRVS經銷窗口(Channel management): (總公司和直營店的溝通-教學-回饋窗口)佈達公司新推出的方案-流程-規範， 協調並反饋直營店的實施狀況.
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手機操作障礙排解客服專員

遠傳電信股份有限公司
Jun 2013 - Feb 2015
・
1 yr 9 mos
data team(手機操作障礙排除小組): 提供諮詢平台,於獲得用戶授權後,可遠端協助,代客戶操作,排除手機或網路設定問題(軟體更新,網速問題,app重置)

Education

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元智大學

Bachelor of Business Administration (BBA)
・
管理學院
2007 - 2011