• Analyzed customer data to identify target audiences for the company's current lines of products • Produced design deliverables such as personas to communicate with stakeholders on future marketing directions • Developed plans for future market and user research for upcoming products

• Collaborated with other designers, developers, QA analysts, and stakeholders in an agile and cross-functional environment • Implemented IBM's Enterprise Design Thinking methods into the company's product design process • Conducted user research to identify user types and target audiences • Produced design deliverables such as personas and wireframes to guide the company's product development • Communicated user research results and gained executive buy-in to steer the company's product development in the right direction • Educated company staff about Design Thinking and their roles in helping the company's products grow and evolve • Planned & hosted ideation workshops with stakeholders • Consistent improving professional skills to adapt and work in a startup environment

• Co-created one of Delta's potential concept products: ChargeMe, the portable battery vending machine • Handled product design & UI design for the ChargeMe project • Solved multiple bugs and issues and maintained the well-being of the company's Product Lifecycle Management (PLM) system • Translated the PLM user manuals between English and Chinese for both English and Chinese speaking co-workers Managed account permissions for every co-worker using the PLM system

• Designed the GUI & menus for the project: Tilted The Game • Cooperated with teammates to troubleshoot game bugs regularly • Conducted user experience research & gather user feedback to improve the UI & menus of the game

• Maintained the well-being of the company servers daily • Administered client accounts status & fixed any issues regarding client accounts • Solved technical problems both in-person and remotely for co-workers and clients