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Võ Chí Dũng
Employer Branding
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Võ Chí Dũng

Employer Branding
A fun-loving & people-oriented person who has a huge passion for self-discovery and creating positive impacts on people’s lives. Proactive to learn, striving for excellence and being resilient to challenges, these are major points for my orientation to become an expert in Branding and Communications.
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Zalo
International School of Business
Ho Chi Minh City, Vietnam

Professional Background

  • Current status
    Studying
  • Profession
    Customer Service Representative
    Customer Service / Support
    Community / Social Media
  • Fields
    Marketing / Communications
    Public Relations
    Digital
  • Work experience
    1-2 years (More than 15 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    Customer Relationship Management
    Customer Relations
    Communication
    Research
    Standard Operating Procedure
    Social Media Marketing
    Digital Marketing
    Excel
  • Languages
    English
    Fluent
  • Highest level of education

Job search preferences

  • Desired job type
    Intern
    Interested in working remotely
  • Desired positions
    National Social Media Executive
  • Desired work locations
    Ho Chi Minh City, Vietnam
  • Freelance
    Full-time freelancer

Work Experience

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Employer Branding & Internal Communication Collaborator

Zalo
Full-time
May 2023 - Present
Ho Chi Minh City, Vietnam
- Assisted and managed both external and internal branding activities/projects of the company. - Reinforced employer branding by creating content, managing and monitoring performances of company's main social media platforms (Facebook and LinkedIn page). - Collaborated with different teams, departments and individuals to facilitate and manage internal projects. Key results: - Increased Facebook page followers and engagements by more than 60% in 3 months (28K Followers) - Increased LinkedIn page followers by 6.8K, unique visitors increased by 18% in 3 months. - Successfully facilitated and delivered a 2-week internal project, including 4 consecutive events attended by total 1400 employees.
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Marketing Lead of Unilever Future Leaders League

Unilever
Temporary
Apr 2023 - Present
Ho Chi Minh City, Vietnam
A joint project between Unilever and AIESEC in Vietnam. - Led an organizing committee of marketing for Unilever Future Leaders League 2023, which has 3 members. - Managed various partnerships (Universities & PR & KOL Influencers) to reach target audiences. - Managed digital marketing channels (owned, earned, paid). - Communication plan for holistic research. - Implemented the marketing plan, tracked progress, and analyzed marketing performance. Key result: - Successfully attracted total 4850 applications over the period of 2 months with 100% digital campaign, CVR: ~60% - Social media reached to nearly 800.000 audiences, average engagement rate of 55%.
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National Social Media Executive

Jul 2022 - Present
- Build and execute communication campaigns/plans on Facebook, Instagram & LinkedIn - Directly manage and build development plans for all social channels, especially for 257K followers Facebook fan page - Generate, edit, publish and share engaging content; 225% increase in the number of people reached compared to the previous month and 78.500 people engaged with the campaign in the first month
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Senior Customer Relations Executive

Jan 2022 - Jul 2022
7 mos
- Build and implement plan to engage with external stakeholders (attendees, ambassadors, etc) to the project. Achievement : 9.72 satisfaction score. - Recruit and manage delegates/ambassadors/international delegates; managed 12 ambassadors, 6 international delegates and 130 event attendees - In charge of Financial Management; 27.7 million VND of profit from events
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Junior Customer Relation Executive

Apr 2021 - Jan 2022
10 mos
- Manage customer journey following standardize operational procedure (SOP) - Create supporting materials including booklets, emails, training materials, etc. - Enhance customer retention rate via communities, email marketing and groups, .

Customer Sevice Officer

Dec 2020 - Apr 2021
5 mos
- Support students and teacher with educational materials - Monitoring customers satisfaction via telephone and on-site interviews/conversations - Support with administrative tasks including scheduling classes, preparing contracts, payment invoice, sale materials.

Education

Bachelor of Business Administration (BBA)
Bachelor of Business Administration - Overal GPA: 3.0/4 - Marketing Research: 9.0/10
2021 - 2024