Chí Dũng Võ
Social Media Executive
I have a great passion for communication, media and marketing. I live with plans & goals and value challenging environments for my self-development. I plan to become a Marketing, PR or CR executive that brings value to customers. My greatest offer for the position is a growth mindset and willingness to learn. My strengths are Customer Relations, Communication, and Research.
AIESEC
International School of Business
Ho Chi Minh City, Vietnam
Professional Background
Current status
Studying
Profession
Customer Service Representative・Customer Service / Support・Community / Social Media
Fields
Marketing / Communications・Public Relations・Digital
Work experience
1-2 years (More than 15 years relevant)
Management
I've had experience in managing 5-10 people
Skills
Customer Relationship ManagementCustomer RelationsCommunicationResearchStandard Operating ProcedureSocial Media MarketingDigital MarketingExcel
Languages
English・Fluent
Highest level of education
-
Job search preferences
Desired job type
Intern・Interested in working remotely
Desired positions
National Social Media Executive
Desired work locations
Ho Chi Minh, Vietnam
Freelance
Full-time freelancer
Work Experience
National Social Media Executive
July 2022 - Present9 mos
- Build and execute communication campaigns/plans on Facebook, Instagram & LinkedIn - Directly manage and build development plans for all social channels, especially for 257K followers Facebook fan page - Generate, edit, publish and share engaging content; 225% increase in the number of people reached compared to the previous month and 78.500 people engaged with the campaign in the first monthSenior Customer Relations Executive
January 2022 - July 20227 mos
- Build and implement plan to engage with external stakeholders (attendees, ambassadors, etc) to the project. Achievement : 9.72 satisfaction score. - Recruit and manage delegates/ambassadors/international delegates; managed 12 ambassadors, 6 international delegates and 130 event attendees - In charge of Financial Management; 27.7 million VND of profit from eventsJunior Customer Relation Executive
April 2021 - January 202210 mos
- Manage customer journey following standardize operational procedure (SOP) - Create supporting materials including booklets, emails, training materials, etc. - Enhance customer retention rate via communities, email marketing and groups, .Customer Sevice Officer
December 2020 - April 20215 mos
- Support students and teacher with educational materials - Monitoring customers satisfaction via telephone and on-site interviews/conversations - Support with administrative tasks including scheduling classes, preparing contracts, payment invoice, sale materials.
Education
International School of Business
Bachelor of Business Administration (BBA)・Bachelor of Business Administration - Overal GPA: 3.0/4 - Marketing Research: 9.0/10
2021 - 2024
