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Võ Chí Dũng
Employer Branding
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Võ Chí Dũng

Employer Branding
A fun-loving & people-oriented person who has a huge passion for self-discovery and creating positive impacts on people’s lives. Proactive to learn, striving for excellence and being resilient to challenges, these are major points for my orientation to become an expert in Branding and Communications.
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Zalo
International School of Business
Ho Chi Minh City, Vietnam

Trình độ chuyên môn

  • Tình trạng hiện tại
    Đang học tập
  • Nghề nghiệp
    Nhân viên dịch vụ khách hàng
    Tư vấn, hỗ trợ dịch vụ khách hàng
    Cộng đồng / Social Media
  • Lĩnh vực
    Marketing/ Truyền thông
    Quan hệ công chúng
    Kỹ thuật số
  • Kinh nghiệm làm việc
    1-2 năm (Hơn 15 năm liên quan)
  • Kinh nghiệm quản lý
    I've had experience in managing 5-10 nhân viên
  • Kỹ năng
    Customer Relationship Management
    Customer Relations
    Communication
    Research
    Standard Operating Procedure
    Social Media Marketing
    Digital Marketing
    Excel
  • Ngôn ngữ
    English
    Thông thạo
  • Trình độ học vấn cao nhất

Ưu tiên tìm kiếm việc làm

  • Hình thức làm việc mong muốn
    Intern
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
    National Social Media Executive
  • Địa điểm làm việc mong muốn
    Ho Chi Minh City, Vietnam
  • Freelance
    Freelance toàn thời gian

Kinh nghiệm làm việc

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Employer Branding & Internal Communication Collaborator

Zalo
Full-time
05/2023 - Hiện tại
Ho Chi Minh City, Vietnam
- Assisted and managed both external and internal branding activities/projects of the company. - Reinforced employer branding by creating content, managing and monitoring performances of company's main social media platforms (Facebook and LinkedIn page). - Collaborated with different teams, departments and individuals to facilitate and manage internal projects. Key results: - Increased Facebook page followers and engagements by more than 60% in 3 months (28K Followers) - Increased LinkedIn page followers by 6.8K, unique visitors increased by 18% in 3 months. - Successfully facilitated and delivered a 2-week internal project, including 4 consecutive events attended by total 1400 employees.
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Marketing Lead of Unilever Future Leaders League

Unilever
Temporary
04/2023 - Hiện tại
Ho Chi Minh City, Vietnam
A joint project between Unilever and AIESEC in Vietnam. - Led an organizing committee of marketing for Unilever Future Leaders League 2023, which has 3 members. - Managed various partnerships (Universities & PR & KOL Influencers) to reach target audiences. - Managed digital marketing channels (owned, earned, paid). - Communication plan for holistic research. - Implemented the marketing plan, tracked progress, and analyzed marketing performance. Key result: - Successfully attracted total 4850 applications over the period of 2 months with 100% digital campaign, CVR: ~60% - Social media reached to nearly 800.000 audiences, average engagement rate of 55%.
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National Social Media Executive

07/2022 - Hiện tại
- Build and execute communication campaigns/plans on Facebook, Instagram & LinkedIn - Directly manage and build development plans for all social channels, especially for 257K followers Facebook fan page - Generate, edit, publish and share engaging content; 225% increase in the number of people reached compared to the previous month and 78.500 people engaged with the campaign in the first month
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Senior Customer Relations Executive

01/2022 - 07/2022
7 mos
- Build and implement plan to engage with external stakeholders (attendees, ambassadors, etc) to the project. Achievement : 9.72 satisfaction score. - Recruit and manage delegates/ambassadors/international delegates; managed 12 ambassadors, 6 international delegates and 130 event attendees - In charge of Financial Management; 27.7 million VND of profit from events
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Junior Customer Relation Executive

04/2021 - 01/2022
10 mos
- Manage customer journey following standardize operational procedure (SOP) - Create supporting materials including booklets, emails, training materials, etc. - Enhance customer retention rate via communities, email marketing and groups, .

Customer Sevice Officer

12/2020 - 04/2021
5 mos
- Support students and teacher with educational materials - Monitoring customers satisfaction via telephone and on-site interviews/conversations - Support with administrative tasks including scheduling classes, preparing contracts, payment invoice, sale materials.

Học vấn

Bachelor of Business Administration (BBA)
Bachelor of Business Administration - Overal GPA: 3.0/4 - Marketing Research: 9.0/10
2021 - 2024