● Repairs of system level problems at customer sites.
● Provides assistance to installation engineer in resolving problems.
● Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
● Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
● Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
● Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at the customer site. Ensures equipment improves customer production.
● Develops and handles return materials authorization processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.