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許家銘
Thin Film Equipment Customer Service Engineer
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許家銘

Thin Film Equipment Customer Service Engineer
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Tokyo Electron Limited
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國立虎尾科技大學
New Taipei City, Taiwan

Professional Background

  • Current status
    Employed
    Ready to interview
  • Profession
    Equipment Engineer
    Facility Engineer
    Process Engineer
  • Fields
    Mechanical or Industrial Engineering
    Semiconductor
    Computer Networking
  • Work experience
    2-4 years (1-2 years relevant)
  • Management
    None
  • Skills
    Mircosoft Office
    C#
    MATLAB
    LabVIEW
    Communication Skills
    Automatic Control
    Engineering
    English
    Programmable Logic Controller
  • Languages
    English
    Fluent
    Chinese
    Native or Bilingual
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    製程工程師、設備工程師、半導體工程師
  • Desired work locations
    Hsinchu County, Taiwan
    Hsinchu City, Taiwan, 300
    Taichung City, Taiwan
    Tainan City, Taiwan
    New Taipei City, Taiwan
    Taipei City, Taiwan
    Miaoli County, Taiwan
  • Freelance
    Non-freelancer

Work Experience

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Thin Film Equipment Customer Service Engineer

Jul 2022 - Dec 2023
1 yr 6 mos
Tainan City, Taiwan
● Repairs of system level problems at customer sites. ● Provides assistance to installation engineer in resolving problems. ● Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. ● Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. ● Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. ● Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at the customer site. Ensures equipment improves customer production. ● Develops and handles return materials authorization processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
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Safety Engineer

Feb 2022 - Jun 2022
5 mos
Taipei City, Taiwan
● Product design according to IEC 60950-1 / IEC 62368-1 standards to ensure that the product meets the safety design requirements. ● Executed verification testing and wrote safety test reports, then applied for safety certification. ● Managed and monitored certification schedules and budgets of projects; updated and maintained certificates when there is change in design. ● Led to develop an automatic upload system of certificates and reports, and was mainly responsible for system architecture and user interface design.

Education

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Bachelor of Engineering (BEng)
自動化工程系
2018 - 2022
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High School Diploma
應用英語科
2015 - 2018

Licenses & Certifications

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工業用管配管乙級

勞動部勞動力發展署技能檢定中心
Issued Jun 2022
No Expiration Date
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機電整合乙級

勞動部勞動力發展署技能檢定中心
Issued Jun 2021
No Expiration Date
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國貿業務丙級

勞動部勞動力發展署技能檢定中心
Issued Jun 2018
No Expiration Date
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電腦軟體應用乙級

勞動部勞動力發展署技能檢定中心
Issued Jun 2017
No Expiration Date
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TOEIC Listening Reading 640

ETS TOEIC
Issued Mar 2017
No Expiration Date
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網頁設計乙級

勞動部勞動力發展署技能檢定中心
Issued Jun 2016
No Expiration Date