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Gujarat University

Gujarat Secondary Education Board

Gujarat Technological University GTU

Acting Team Lead - Operations

CHIRAG PRAJAPATI I have over five years of experience as an UI/UX designer. By incorporating data analysis and user interview, I have assisted many...

CHIRAG PRAJAPATI

CFirst Background Checks LLP

•	Responsible for overseeing all activities within a team.
•	Responsible for distributing information to team members and stakeholders.
•	Responsible for keeping track of and structuring various tasks, employees and documents
•	Conducted in-depth analysis regarding Employments checks and Education checks.
•	To develop as well as build relationship with Universities and institutions.
•	Manage background verification check process for different organizations.
•	Raise & resolve discrepancies to the client / employee / vendor as required.
•	Track daily report to ensure cases are not missed for follow-ups.
•	Work on High Priority Cases and share reports to client coordinators at proper intervals.
•	Monitor progress, manage risk & verify the cases as required.
•	Ensure the adherence of the TAT & maintain the same.
•	Responsible for determining the goals those members will work toward.
•	Maintains record of all daily targets of team to ensure monthly average is met within time.
•	Maintain the quality of the reports & consistently deliver quality services to the client.
•	Providing on the coaching and guidance to help the team deliver quality, reliable performance.
•	Manage the client relations & deliver to the satisfaction to its core.
•	Ensure to follow up get the payment cleared within the agreed time period.
•	Get the feedback at regular interval & communicate the same for taking the corrective actions towards the improvement of the systems, processes & quality of service.


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