• Increased NPS by 30% through cross-functional collaboration, resulting in the highest enrollment rate since the company's founding.
• Achieved a 100% customer service response rate within 24 hours, ensuring timely and effective resolution of customer inquiries and issues.
• Successfully planned and coordinated virtual and onsite events in Taiwan and Hong Kong, ensuring seamless execution and positive participant experience.
• Delivered high-quality virtual and onsite marketing courses as a host in Taiwan, engaging and inspiring participants to achieve their learning goals.
• Developed and managed new courses and optimized existing ones, ensuring that course content, structure, and delivery met the needs and expectations of learners and trainers.
• Effectively coordinated and managed business partnerships, trainers, students, and teaching assistants, ensuring smooth collaboration and successful outcomes.
• Provided guidance and training to team members in product operations and course development, enhancing their skills and knowledge and fostering a culture of continuous learning and improvement.
• Supported the Product Manager in business development efforts, contributing to the identification of new opportunities and the expansion of the company's customer base and revenue