Avatar of Cindy Zirkel.
Cindy Zirkel
Quality Analyst
ProfileResume
Posts
0Connections
Print
Avatar of the user.

Cindy Zirkel

Quality Analyst
I have 2 years bpo experience in customer service and in outbound sales. My recent experience was to make evaluation of calls regarding processes and how to improve it through making data report.
Blueprint Business Solutions Corp
Cebu Institute of Technology University
Lapu-Lapu City, Cebu, Philippines

Professional Background

  • Current status
    Unemployed
  • Profession
    Customer Service / Support
  • Fields
    Electronics / Telecommunications
  • Work experience
    2-4 years (2-4 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Communication Skills
    Problem Solving
    Customer Experience
    Microsoft Office
    Excel
    Word
    Google Drive
    outlook
    Committed
    Work Under Pressure
    Self Motivated
    PowerPoint
    Ability To Learn
    Digital Marketing
    Social Media Marketing
  • Languages
    English
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Not interested in working remotely
  • Desired positions
    Customer Service Representative
  • Desired work locations
    Cebu City, Cebu, Philippines
  • Freelance
    Non-freelancer

Work Experience

Quality Analyst

Mar 2022 - Sep 2022
7 mos
Lapu-Lapu City, Cebu, Philippines
Make evaluation of inbound/outbound calls to improve process or quality To ensure compliance and quality has been met. Making data report daily. Audit up to 40 calls daily.

Lead Qualifier Specialist

Jul 2021 - Mar 2022
9 mos
Lapu-Lapu City, Cebu, Philippines
Reaching out sales/leads through outbound and inbound calls

Customer Service Representative

Jan 2020 - Dec 2020
1 yr 0 mos
• Answer inbound calls and live chats from customers. • Updating customer's data in the system. • Documenting all calls and chats handled. • Providing best customer experience by answering inquiries and solving problem.

Education

Bachelor of Science (BS)
Information Technology
2018 - 2018
High School Diploma
Accountancy and Business Management
2016 - 2018