I have 2 years bpo experience in customer service and in outbound sales. My recent experience was to make evaluation of calls regarding processes and how to improve it through making data report.
Make evaluation of inbound/outbound calls to improve process or quality
To ensure compliance and quality has been met.
Making data report daily.
Audit up to 40 calls daily.
• Answer inbound calls and live chats from customers.
• Updating customer's data in the system.
• Documenting all calls and chats handled.
• Providing best customer experience by answering inquiries and solving problem.