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Clara Lo
HR / Admin Manager
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Clara Lo

HR / Admin Manager
Over 20 years experience in full-function human resources management and hospitality management, for various industries, such as hospitality, semiconductor, manufacturing, and renewable energy.
PHIN Group
Ecole hôtelière de Lausanne
New Taipei City, Taiwan

Professional Background

  • Current status
    Employed
  • Profession
    HR Business Partner
    Customer Service Manager
    Translator
  • Fields
    Human Resources
    Tourism
    Hotel
  • Work experience
    More than 15 years (More than 15 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    HR Management
    Training & Development
    Customer Relations
    Customer Service
    Hospitality Management
    Hospitality Industry
    Semiconductor Industry
    Event Planning
    Administration Support
    Executive Support
    Virtual Assistant
    translation between Chinese and English
    Interpreting
    Recruitment
    payroll & hr administration
    C&B
    Front Desk Management
    Rooms Division Management
  • Languages
    English
    Native or Bilingual
    Chinese
    Native or Bilingual
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    人力資源部門主管
  • Desired work locations
    Taipei City, Taiwan
  • Freelance
    Part-time freelancer

Work Experience

Assistant HR Director (Corporate)

PHIN Group
Full-time
Aug 2023 - Present
- Manage the HR employees of all subsidiaries of PHIN Group. - A member of the corporate management team. - Assist with admin management for selected subsidiaries.

Freelance Translator/Interpreter

Jan 2010 - Present
2020 - now: Full-time translator/interpreter 2010 - 2020: Part time translator / interpreter Completed and current projects include: Live event and online meeting interpretation, live and online class interpretation, interview transcription and translation, edit and review, subtitle translation, general legal and business document translation, and training material translation.
Logo of the organization.

HR Manager

Nov 2022 - Jul 2023
9 mos
Taipei City, Taiwan
Full-function HR and admin manager.

Executive Assistant (APAC)

Hotpot.ai
Part-time
May 2022 - Oct 2022
6 mos
Assist the founder / CEO with all tasks related to the APAC market, including but not limited to administration, recruitment, sales lead, and other tasks.

Sr. Talent Development Specialist

Dec 2017 - Sep 2019
1 yr 10 mos
- Reports directly to the President - Build and establish HR and Training department. - Propose, develop, plan, coordinate and execute : 1. Training system and programs for all Taiwan business units. 2. Corporate-directed HR initiatives for entire group and training in overseas business units. 3. Responsible for recruitment in Taiwan and employee performance evaluation system for entire group, and assist with recruitment activities in overseas business units. - Identify and reorganize company talent and organization structure. - Act as project manager for other projects as a member of Executive Office.

Freelance Translator/Interpreter

Jan 2010 - Sep 2019
9 yrs 9 mos
Completed and current projects include : Live event and online meeting interpretation, live and online class interpretation, interview transcription and translation, edit and review, subtitle translation, general legal and business document translation, and training material translation.

Consultant/Acting Assistant Director (Contract)

Mar 2017 - Oct 2017
8 mos
- Reports directly to Macau headquarter assistant directors. - Direct the creation, planning, coordination, and execution of special projects related to hotel/casino. - Establish an "HR Service Desk", to provide HR services to casino employees during non-regular office hours. - Coordinate with construction teams to ensure employee safety requirements are met. - Assist with setting up back-of-house department offices.

Project Manager

Dec 2015 - Jul 2016
8 mos
- Reports directly to Chairman and President. - Responsible for international hotel/serviced apartment projects. - Reason for leaving: International projects suspended.

Welcome Desk Manager (Duty Manager)

Jun 2010 - Dec 2015
5 yrs 7 mos
Joined the company during pre-opening, was: Training Coordinator, HR Online Manager, and Welcome Desk Manager. June 2010 – December 2012 Training Coordinator, HR Online Manager - Reports to Director of HR, promoted to HR Online Manager in April 2011. - Training: 1. Conduct orientation and other corporate certified courses. 2. Plan and execute corporate-directed HR/Training projects. 3. Execute and evaluate the effectiveness of overall staff training programs. 4. Implement digitalization of training records (and related training). - Employee Relations: 1. Initiate dialogue with employees via various mediums, such as publications and events. 2. Host 18 – 25 internal staff events per year. - Employee branding: Responsible for maintaining the company’s extra and intranet online presence (social media and other corporate-directed initiatives). - Setup and create overall structures, such as job descriptions, SOPs, P&Ps, performance evaluation, and interview techniques. - Interpretation for meetings and various events, translation for training materials, local and corporate website contents. January 2013 – December 2015 Welcome Desk Manager (Duty Manager / MOD) - Reports to Assistant Welcome Office Manager. - Directly manages a team of 30 employees, including front desk, switchboard, concierge, and bell desk. - Manages front desk daily operation. - Manages guest relationship and complaint incidents. - HR-related tasks such as scheduling shifts and acting as departmental trainer. - Acted as departmental membership program manager. Reason for leaving: Received offer from AJI Group.

VIP Manager / Duty Manager

Apr 2008 - Nov 2009
1 yr 8 mos
- Reports directly to General Manager. - Joined as a member of the pre-opening team, set up and created departmental structures: SOPs, P&Ps, and orientation training program. - Directly manages a team of 30 employees, including front desk, switchboard, business center, concierge, and bell desk. - Manages front desk daily operation. - Manages guest relationship and complaint incidents. - HR-related tasks such as scheduling shifts and acting as departmental trainer.

Assistant Front Office Manager / MOD

Feb 2003 - Dec 2003
11 mos
- Reports directly to General Manager. - Joined the company as a member of the pre-opening management team, set up and create departmental structures: SOPs, P&Ps, orientation training program. - Directly manages a team of 15 employees, including front desk, switchboard, concierge, and bell desk. - Manages front desk daily operation. - Manages guest relationship and complaint incidents. - HR-related tasks such as scheduling shifts and acting as the departmental trainer. - Manage serviced apartment and long-term stay guest billing issues.

Education

Master of Hospitality Administration
2001 - 2002
Non-Degree Program (e.g. Coursera certificate)
Front Office Operation Certificate
1999 - 2000
Bachelor of Arts (BA)
Bachelor of Arts on Economics (Honours)
1996 - 1998