Joined the company during pre-opening, was: Training Coordinator, HR Online Manager, and Welcome Desk Manager.
June 2010 – December 2012
Training Coordinator, HR Online Manager
- Reports to Director of HR, promoted to HR Online Manager in April 2011.
- Training:
1. Conduct orientation and other corporate certified courses.
2. Plan and execute corporate-directed HR/Training projects.
3. Execute and evaluate the effectiveness of overall staff training programs.
4. Implement digitalization of training records (and related training).
- Employee Relations:
1. Initiate dialogue with employees via various mediums, such as publications and events.
2. Host 18 – 25 internal staff events per year.
- Employee branding:
Responsible for maintaining the company’s extra and intranet online presence (social media and other corporate-directed initiatives).
- Setup and create overall structures, such as job descriptions, SOPs, P&Ps, performance evaluation, and interview techniques.
- Interpretation for meetings and various events, translation for training materials, local and corporate website contents.
January 2013 – December 2015
Welcome Desk Manager (Duty Manager / MOD)
- Reports to Assistant Welcome Office Manager.
- Directly manages a team of 30 employees, including front desk, switchboard, concierge, and bell desk.
- Manages front desk daily operation.
- Manages guest relationship and complaint incidents.
- HR-related tasks such as scheduling shifts and acting as departmental trainer.
- Acted as departmental membership program manager.
Reason for leaving: Received offer from AJI Group.