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Claudius Ndawula
Research & Planning Officer
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Claudius Ndawula

Research & Planning Officer
I hold a Bachelor's degree in Economics from Makerere University and currently studying a Master's of Economic Policy and Planning with Makerere University I have over four years' experience working with multinational organizations. Personally I am a hardworking, reliable, self-motivated, honest, dedicated and friendly person. I am a quick learner and a very good team player. I have got the skills and ability to relate with people from different backgrounds and I have the ability to motivate other staff and support them towards achieving company objectives and goals with the interest of the customer at heart.
DMC
St Lawrence Citizens High School

Professional Background

  • Current status
  • Profession
  • Fields
  • Work experience
    6-10 years
  • Management
  • Skills
    Credibility
    Hardworking
    Potential
    Reliable
    Debtors
    Prudent
    Honest
    Manage Customer Relationships
    Relationship Management
    Ability To Motivate
  • Highest level of education

Job search preferences

  • Desired job type
  • Desired positions
    Research & Planning Officer
  • Desired work locations
  • Freelance

Work Experience

Customer Service Officer

Jan 2012 - Dec 2014
3 yrs 0 mos
Responsibilities Check the physical declared entries and made sure all the necessary documents are attached. Monitor security in customs-controlled areas manage stock control and ensured timely exit and entry of goods in and out of the bonds. Attend and solve client queries with friendliness and professionalism. Assess the risk levels of all passengers, cargo and mail that is entering or leaving the port by bus by carrying out a physical check. Receive buses carrying clients and ensure that they have the necessary passes and meet visa requirements for continued travel. Carry out physical examination of the cargo, assess the entries in the system and ensure clients get their cargo on time. Write reports to my supervisor daily visa vie the target. Receive ships carrying cargo and assess the risk where necessary. Ensure that the cargo is kept safely under key and lock and only released after proper verification and to the rightful person.

Acting Senior Relations Manager

Jan 2011 - Dec 2012
2 yrs 0 mos
Responsibilities Manage business planning and growth Perform clients due diligence data management for Large and Local corporates. Encourage and practice cost effectiveness to minimize operational losses across support units Manage relationship officers at the branch Ensure compliance to organization policies, processes and procedures Ensure the branch teams work at optimal efficiency and within an enabling work environment 3 Risk management to reduce operational risks that might affect service delivery Review and recommended asset quality to the Credit commit for approvals Ensure a prudent level of portfolio diversification and minimized credit risk Identifying and managing credit and risk without use of expert IT system such as ICA Professional/work experience : 2009 : Barclays Bank Uganda Customer Advisor Responsibilities Increase growth of customer portfolio. Maintain and manage customer relationships. Initiate and manage SME relationships. Increase product penetration by reviewing customer portfolio to determine potential cross sells, identify gaps and recommend new products. Prepare solution based proposals and increase product sales. Achieve agreed sales targets for new accounts, cards, assets and liabilities. Professional/work experience : 2008 : Barclays Bank Uganda Loans and Assets Direct Sales Agent Responsibilities Monitor the utilization of credit facilities by identifying the under-utilized products Contact customers to identify any issues and escalated service issues Report on customer credit progress Ensure customer qualification for credit lines Ensure minimal risks by vetting customer credibility Portfolio management to ensure quality portfolio and timely disbursements to partner organizations Ensure increased customer growth Develop and maintain new market penetration techniques Ensure increased market share Advise on new product development to ensure compliance to customer requirements Prepare marketing plans, proposals Manage credit and debtors' accounts to reduce organization exposure to risk Prepare monthly sales reports Manage hire purchase scheme

Education

Certificate of Education
-
Master of Business Administration (MBA)
Master's of Arts in Economic Policy
2017 - 2018
Post-Graduate Diploma in Monitoring and Evaluation Sept
2004 - 2007
Bachelor of Fine Arts (BFA)
Bachelor of Arts Economics
2002 - 2003