Avatar of Daisy Huang.
Daisy Huang
Special Assistant
Avatar of the user.

Daisy Huang

Special Assistant
*Work experience: - 7 years in Customer Service *Familiar with: - Process development - Agent training - Data analysis - Project management - Social media operating *Tools: - zendesk - zopim - shopify - duoplane - google docs, sheets, slides, forms
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NUEVA Co., Ltd
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National Cheng Kung University
Taoyuan District, Taoyuan City, Taiwan 330

Professional Background

  • Current status
    Not open to opportunities
  • Profession
    Customer Service Manager
    Content Creator
  • Fields
  • Work experience
    10-15 years relevant
  • Management
  • Skills
    Google Drive
  • Languages
    Native or Bilingual
  • Highest level of education

Job search preferences

  • Desired job type
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance

Work Experience

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Special Assistant

May 2022 - Present
Taichung City, Taiwan
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Customer Service Team Leader

Feb 2015 - Present
Taipei City, Taiwan
- Customer service: Answer online chat and customer/vendor telephone calls; reply customer and vendor e-mails; handle customer and vendor complaints - Process development: Develop processes based on customer, vendor and internal requirements; summarize user feedback and call together all departments for discussions about improvements - Staff training: Train customer service agents; write manual and instruct the agents; maintain quality after on-line; support front-line in real-time; re-train personnels periodically to improve their abilities - Data analysis: Summarize and analyze NPS and customer/vendor satisfication ratings, then suggest solution to the manager and track execution result - Department management: Assign tasks to agents and dispatch manpower; set up SLA and KPI; monitor agents performance; calculate agents costs and deliver to accounting department - Website planning: Write customer service center FAQ; Integrate customer requirements; design website user flow; review products information - Social media operating: Facebook and Line@ platform settings; Write reply message templates; Interact with users - Marketing support: Support cross-platform marketing activities and sweepstakes Tools: - zendesk - zopim - shopify - duoplane - google docs, sheets, slides, forms 收回

Telephone customer service specialist

Aug 2011 - May 2014
2 yrs 10 mos
Taipei City, Taiwan
- Answer customer service phone calls and handle customer complaints - Continuously obtained Best Service Award - Communicate with Insurance Service Department, Claims Management Department, Contract Department, General Affairs Department, Legal Department, Telemarketing Department, Bank Insurance Department and sales staff to fulfill customer requirements


Feb 2011 - Mar 2011
2 mos
Kaohsiung City, Taiwan
Make good coffee and chat with customers
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Front Desk Receptionist

Nov 2010 - Feb 2011
4 mos
Kaohsiung City, Taiwan
- Deal with room arrangements, such as: booking, rowing, check-in, check-out, etc. - Deal with accounting, such as: receipts, checkouts, audits, etc. - Responsible for transferring calls and leaving messages for guests. - Responsible for the input and maintenance of customer data.


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Bachelor’s Degree
Taiwanese Literature
2006 - 2010