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David Chiang
Product Designer (UI/UX) | Passionate about designing creative and user-focused platforms
With over three years of experience in product design, I specialize in user research, Figma, and user experience design. My mission is to create user-centered design solutions that drive customer satisfaction and business growth for clients across various industries.
As a UX/UI Design Consultant at Capco, I lead cross-functional teams, conduct extensive user research, and collaborate closely with stakeholders to deliver impactful results. Some of my achievements include increasing user-centered design solutions by 30%, boosting satisfaction ratings by 15%, and enhancing usability by 60%. Previously, as the Founding UX Designer at TeraThought, I coordinated design reviews with stakeholders, achieving a remarkable 95% alignment rate on product vision and goals. I also addressed key pain points, resulting in a 20% increase in customer satisfaction, and designed and implemented user-centered features, driving a 15% increase in user engagement.
I am passionate about solving complex problems, empathizing with users, and learning new skills. I thrive in collaborative environments that foster open communication and shared success. I am excited to connect with fellow professionals in the design community, share insights, and explore opportunities to create impactful and intuitive UX/UI design.
Professional Background
- Current statusUnemployed・Ready to interview
- ProfessionProduct Designer・UI/UX Design・UX Design
- Fields
- Work experience2-4 years relevant
- Management
- Skills
- LanguagesEnglish・Native or BilingualJapanese・FluentSpanish・Intermediate
- Highest level of education
Job search preferences
- Desired job typeFull-time・Interested in working remotely
- Desired positionsProduct Designer (UI/UX)
- Desired work locations
- Freelance
Work Experience
UX Designer Consultant
New York, NY, USA
• Spearheaded the dynamic redesign of a regional bank's entire digital platform, in close collaboration with the Principal Consultant, resulting in heightened user experience and increased customer engagement.
• Drove innovation by critically evaluating and enhancing existing patterns while actively contributing to greenfield development, ensuring cutting-edge solutions and seamless implementation.
• Fostered a highly productive and integrated work environment by collaborating seamlessly with cross-functional teams, including developers, product managers, and business analysts on a daily basis, delivering optimized outcomes and surpassing project goals.
General Manager
New York, NY, USA
• Demonstrated exceptional leadership as the operational backbone of a prestigious fine dining restaurant, orchestrating seamless day-to-day activities encompassing scheduling, payroll, hands-on service, and crafting comprehensive training resources to ensure exceptional service standards.
• Spearheaded the talent acquisition process by handpicking and nurturing a top-notch front-of-house team, instilling a culture of excellence and unwavering commitment to delivering an unparalleled dining experience.
• Played a pivotal role in Joomak Banjum's triumphant achievement of a coveted Michelin star by skillfully curating a vibrant and inviting ambiance while upholding a culture of accountability, propelling the restaurant to new heights of culinary distinction.
UX Designer
Los Angeles, CA, USA
As the inaugural UX Designer at TeraThought, a pioneering startup dedicated to developing software for societal scarcity, I played a pivotal role in establishing and shaping the UX program from its inception. My key responsibilities encompassed:
• Driving seamless cross-functional collaboration, engaging proactively with various teams, and delivering daily presentations to ensure cohesive project alignment.
• Employing robust user research methodologies to gain profound insights into the needs and expectations of our potential users, laying a strong foundation for product success.
• Skillfully crafting user personas, journey maps, and empathy maps, empowering the team to gain a profound understanding of our user base and their interactions with the product.
• Championing an iterative design process, diligently refining user flows and wireframes to establish a robust app infrastructure before facilitating seamless handoffs to the UI team.
User Experience Designer/Researcher
United States
As a valued UX Researcher/Designer at Frakaono, a company dedicated to women's health and sexual wellness, I significantly contributed to our mission by excelling in the following key areas:
• Spearheading comprehensive user and secondary research initiatives, enabling a deep understanding of our target audience and the critical topics covered by the website, laying a robust foundation for user-centric product development.
• Skillfully crafting intuitive wireframes meticulously aligned with our user-centered design principles, ensuring a seamless user experience that effortlessly guides users through the wealth of information available, enhancing engagement and usability.
• Leveraging a keen understanding of user needs and preferences to drive data-informed design decisions, resulting in an innovative and purposeful product that empowers women's health and sexual wellness.
Service Manager
New York, NY, USA
• Orchestrated and led a high-performing team of over eighty individuals within a fast-paced restaurant environment, fostering a collaborative and results-driven culture to achieve exceptional operational efficiency.
• Spearheaded daily administrative operations encompassing timecard approval, payroll management, and meticulous daily sales reporting, ensuring accurate financial tracking and seamless business performance evaluation.
• Demonstrated meticulous attention to detail by maintaining an insightful end-of-shift log book, enabling data-driven decision-making and fostering continuous process improvements for enhanced customer experiences.
President
New York Metropolitan Area, USA
As a visionary entrepreneur and adept marketer, I established a thriving digital marketing firm catering specifically to small, local restaurants, successfully driving impressive outcomes that resonate with both clients and stakeholders:
• Cultivated strong and transparent communication channels with stakeholders, providing regular updates on pivotal changes and progress throughout the week, ensuring a cohesive and collaborative work environment.
• Pioneered exponential revenue growth, expanded market access, and amplified reservations for every client under my supervision, leveraging innovative marketing strategies tailored to their unique needs.
• Assumed full ownership of social media accounts, adeptly managing Facebook Ads, Google Analytics, Google AdWords, and other critical platforms, effectively optimizing digital campaigns to achieve outstanding results for our esteemed clientele.
Front Server
New York Metropolitan Area, USA
- A senior leader at a two-Michelin starred restaurant.
- Worked for Danny Meyer, a restauranteur who emphasizes an empathetic approach to hospitality.
- Led a small team in service on a daily basis.
- Worked for a company that valued "friendliness, intelligence, work ethic, empathy, and self-awareness".
Front Server
1 Central Park West, New York, NY 10023, USA
- A senior leadership position for one of the best restaurants in the world.
- Learned customer service, problem-solving, and how to be detail-oriented in a high-pressure environment.
- Strived to maintain standards of a three-Michelin starred restaurant.
Intern
Westfield, NJ 07090, USA
- Researched news and current events for our clients.
- Sent reports to our CEO daily to communicate daily tasks and analyze my findings.
Education
Product Management
UX/UI Design
Digital Marketing
Bachelor of Arts (BA)
Communications
Activities and societies
The Pendulum, Isabella Canon Leadership Program, Japanese Club, Club Baseball
High School Diploma
Activities and societies
Green Key, Green Key Award Winner, Varsity Football, Varsity Baseball, Dorm Prefect, Student Life Council, 1907 Society
Activities and societies
Football, basketball, baseball, prefect, student government
Licenses & Certifications
LinkedIn
LinkedIn
Digital Marketing Track
General Assembly