@ Queensland Sotheby's International Realty (Jan 2017 ~ Dec 2018) - Established Project department. - Trained Chinese agents regarding new projects and purchasing process. - Collaborated with Taiwan Sotheby's International Realty to hold worldwide property summit in Taipei. - Trained agents and promoted exclusive projects through WeChat platform. @ Ray White Projects Gold Coast (Jan 2016 ~ Dec 2016) - Provided one-on-one and group sales training based on a proprietary sales process to Chinese agents. - Held real estate seminars in Guangzhou, Shanghai, Chengdu, Beijing and Taipei. - Achieved $30 million AUD sale amount. - Supported front sales activities and back office. - Off-plan property marketing.

- Held personal insurance license training course. Raised passing rate from 80% to 91%. - Analyzed competence of telemarketing representative, manager and senior manager and developed training courses for them. - Lecturer of insurance products and new telemarketing representative orientation course. - Reduced script system error to 0%. - Planned and created e-learning materials by using PowerCam. - Made a budget for our department.

- Able to validate a large number of compensation and benefits surveys in a tight schedule. - Had an overview of Taiwan salary structure. - Developed tools to help client fill up the survey.

- Updated internship handbook by identified organization’s need from internship and designed proper training orientation for future interns. - Developed and practiced client’s satisfaction surveys to assure the organization’s objectives have been met. - Analyzed survey results and identified problems that affected organizational performance. - Provided suggestion for future training.

- Helped clients complete job applications, in an one-on-one or small group setting. - Aided in job search with various Internet resources and practiced interview skills.