- Troubleshoot reported issues, create reproducible bug tickets for developers to resolve, manage and triage bug queue - Evaluate new theme templates to make sure they match design specs and are bug-free - Instituted Bug Fix Friday for less urgent bugs to suggestions to improve user experience or design - Test new products manually, look for regression issues - Investigate fixed bugs, confirm resolution - Fill in for Project Manager when needed (taking meeting notes, following up on tasks) - Help to determine member personas to ensure we're offering the best experience and the tools they need - Write user test cases with lead designer, build and run tests, analyze results to inform UI and UX decisions - Manage support team and fill in coverage gaps, assist customer support team in managing ticket queue

- Customer support including troubleshooting, accounting, graphic design, and HTML/CSS design - Co-host weekly webinar series - Maintain support database and make sure articles are up to date including writing articles for newly launched features - Assist with social media - Copywriting for social media, member e-mail mailouts, and blog posts

Host Team, August 2014-September 2016 - Provide support for guests via phone, email and in person in purchasing tickets, handling booking inquiries, and giving building tours - Check guests in for events, usher to seats, resolve any day-of-show issues - Sell merch for bands and settle with artist at venue after performance Interim Graphic Designer, January-May 2016 - Created all print and digital graphic materials for concert venue, private events, and restaurant, including show posters, sales brochures, food and beverage menus - Worked closely with Marketing Director on creating e-mail newsletters, social media updates, marketing strategy and more

- Serve as point of contact for all artists and entrants, process each entry and ensure applications are complete and follow up on questions, inquiries, and issues, assemble judging packages and submit to mentors and judges, coordinate fulfillment of prizes with sponsors - Manage websites for both competitions including troubleshooting, user tech support, updates, HTML QA, and keeping all information up-to-date and accurate - Work with marketing & sales department on graphic design and soliciting new industry partners and sponsorships - Oversee internship program

2013 Pollstar Top 20 Social Media Buildings, 2006 Pollstar Best New Concert Venue - Managed event ticketing and marketing for national touring acts including Taylor Swift, Jason Aldean, Luke Bryan, and Pearl Jam - Assistant managed box office including Ticketmaster event creation; settled shows with promoters and artist management; managed ticket staff of 20 sellers including hiring, training, scheduling and supervising; face-to-face and phone customer service, cash handling; prepared daily accounting paperwork and sales reconciliation; coordinated Broadway in Charlottesville subscription series; submitted box office sales information to Pollstar - Created all graphic materials for print and web; managed social media presence on Facebook and Twitter, web updates and e-mail database; solicited group sales opportunities and suite rentals; prepared e-mail marketing pieces and analyzed traffic and sales patterns