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More than 14 years of experience in the field of HRM. and Operations 
 		  Experienced in man power planning, recruitment, developing performance management 
 	  system, developing employee welfare programs, identifying training needs and 
 	  conducting trainings, employee grievance handling, developing and implementing 
 	  disciplinary policies, conducting exit interview, final settlement of employees and 
  managing Operations 
 		  Good communication and interpersonal skills.

Gujarat University

HR &Recruitment Department Sr Team Leader

Devsinh Solanki

Ascendum KPS.PVT. LTD

Interviewing &short listing candidates for the position of Team Leader, QA and 
 support staff 
 		 Checking up References. 
 		 Identify and exploit various sources of databases & different channels of hiring. 
 		 Gathering candidate data through employee referral schemes. 
 		 Coordinating with the placement consulates for manpower hiring. Making Tie-up 
 with same. 
 		 Coordinating with employmentexchange, ITI, and different education sectors. 
 		 Providing timely feedbacks to the consultants and ensuring timely bill/invoice 
 	 processing and payments 
 		 Maintaining reports and MIS 
 		 Providing offer letters to all the joined candidates 
 		 Collecting documents and filing to be done from the new joiners 
 		 HR Sessions, Policy refresher, coffee meet & skip meeting with the employees. 
 		 Employee engagement activities. 
 		 Daily update welkins report. 
 		 Maintaining good relationship with candidate after their joining. 
 
 HR Recruiter Tech Mahindra 
 March - 2017 to Marach 2019 
 Roles & Responsibilities 
 Handling recruitment process i.e. conducting open interviews, personal interviews, 
 	 telephonic interviews, group discussions, mass recruitment, etc. 
 		 Taking care of Pre-Employment Joining formalities. 
 		 Initiating the pre-employment process for the shortlisted candidates. 
 		 Negotiating the joining dates with the candidate once the offer is released and ensuring 
 	 that they would join at the required time line to finalize the joining date. 
 		 Processing Invoices of vendors. 
 		 Responsible for the full hiring cycle, including resourcing; pre-screening; conducting 
 	 personal interviews; coordinating technical managerial interviews; checking references 
 	 negotiating compensation packages; and performing new hire orientations. 
 		 Recruited via Internet job boards Monster.com, Naukri.com, timesjobs.com direct 
 	 phone sourcing, database, networking, referrals and expanded Internet sourcing. 
 Planned effective strategies to resource the best talent available in various domain areas.

Sr. Team Leader 
 
 Role : Being Team Leader taking care of Domestic Market Research & YOU Broadband Retail 
 Call Center. 
 		 Overall responsibility of man power planning and recruitments. 
 		 Developing the induction programmes for the new recruits. 
 		 Identifying the training needs, developing training programs to ensure constant learning 
 	 and development of employees. 
 		 Establishing a proper organizational structure. 
 		 Developing and implementing disciplinary policies. 
 		 Developing the exit process for the employees. 
 		 Dealing with the final settlement of employees when they leave.

Reliance

Recruitment and Retention officer

Role : 
 Handling inbound process for Airtel Gujarat and MP 
 Responsible for quality and operational matrix 
 Maintaining AHT of the process as per given target 
 Maintain client relations and requirements 
 Motivate team for process improvement and betterment 
 
 Azure 
 Reliance GSM Process 
 
 Sr. Team Leader for Uninor and Reliance June 2013 to1/3/2014 
 
 Role : 
 Handling Inbound process of CDMA and GSM process of Reliance BPO 
 Also handled Uninor operations and Retailer helpline

TECH - MAHINDRA

Team Leader

Role : 
 Handling Inbound process of CDMA and GSM process of Reliance BPO 
 Providing feedback to csrs of my team for quality parameters 
 Maintaining AHT of the process as per given target 
 Maintaining floor decorum and discipline 
 Responsible for shrinkage and attrition of the team 
 Closing customers VOCs and providing feedbacks to csrs

Responsible for entire stores customer service, operations, sales, retention & collections. 
 		 Store Ambience, Uniform and Personal Hygiene to be checked and Regularization of 
 Systems. 
 		 Coaching on Soft Skills and Courtesy development. 
 		 Conduction of Daily Performance Review with respective Staff members. 
 		 Working on Voluntary Service Requests to increase retentions. 
 		 HNI RBPO building & maintain relations. 
 
 Azure

Reliance Communication

Store manager

Role : Preparing all kind of reports on daily basis as per client's requirements. 
 		 Managing of manpower related to the targets on a monthly basis. 
 		 Tracking of performance of executives related to the sales targets for the particular day. 
 		 Monitor daily Performance of agents on individual basis. 
 		 Provide feedback to the executives for consistency in performance thereby enhancing 
 	 performance of the executives.

Pace Setters Business Solution Pvt. Ltd

Interviewing &short listing candidates for the position of Team Leader , QA and 
 support staff 
 		 Checking up References. 
 		 Identify and exploit various sources of databases & different channels of hiring. 
 		 Gathering candidate data through employee referral schemes. 
 		 Coordinating with the placement consulates for manpower hiring. Making Tie-up 
 with same. 
 		 Coordinating with employmentexchange , ITI , and different education sectors. 
 		 Providing timely feedbacks to the consultants and ensuring timely bill/invoice 
 	 processing and payments 
 		 Maintaining reports and MIS 
 		 Providing offer letters to all the joined candidates 
 		 Collecting documents and filing to be done from the new joiners 
 		 HR Sessions , Policy refresher , coffee meet & skip meeting with the employees. 
 		 Employee engagement activities. 
 		 Daily update welkins report. 
 		 Maintaining good relationship with candidate after their joining. 
 
 HR Recruiter Tech Mahindra 
 March - 2017 to Marach 2019 
 Roles & Responsibilities 
 Handling recruitment process i.e. conducting open interviews , personal interviews , 
 	 telephonic interviews , group discussions , mass recruitment , etc. 
 		 Taking care of Pre-Employment Joining formalities. 
 		 Initiating the pre-employment process for the shortlisted candidates. 
 		 Negotiating the joining dates with the candidate once the offer is released and ensuring 
 	 that they would join at the required time line to finalize the joining date. 
 		 Processing Invoices of vendors. 
 		 Responsible for the full hiring cycle , including resourcing; pre-screening; conducting 
 	 personal interviews; coordinating technical managerial interviews; checking references 
 	 negotiating compensation packages; and performing new hire orientations. 
 		 Recruited via Internet job boards Monster.com , Naukri.com , timesjobs.com direct 
 	 phone sourcing , database , networking , referrals and expanded Internet sourcing. 
 Planned effective strategies to resource the best talent available in various domain areas. 
 Business Development manager BDM - 7Oak Developer 
 March 01-03 -2019

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