1. Responsible for the implementation of the Insurance Policy Restructuring Program. 2. Responsible for maintaining archives, financial administration (cost advances), and office building maintenance. 3. Perform HR administration tasks such as processing permits, sick leaves, and vacations. 4. Managing customer complaints.

1. Collaborate with the Senior Agency Manager to develop and implement Strategic Action Plans to achieve the three Key Performance Index: - APE (Annual Premium Equivalent) - Active Agent - New Agent Licensed 3. Develop agency to become bigger and better. 4. Encourage agency members to continually focus on recruiting new agents and training agents for promotion to be future leaders. 5. Provide coaching and mentoring to all leaders to help them stick to the plans. 6. Provide additional training to agency members to raise the agency's skill and knowledge.

Support manager to perform experience studies and data analytics for management.

1. Ensuring the underwriting process and decision conducted based on the reviewed policy. 2. Perform medical risk selection assessment and delivered assistant for medical cases. 3. Follow up unclean & pending issuance cases. 4. Responsible for providing accurate and timely production report data on a periodic basis (monthly, quarterly, yearly) for both internal and external needs. 5. Administered physical and digital filing systems, keeping archives well-organised and easily retrievable. 6. Managed client communications by answering phones and email.