Purpose To provide a seamless, one stop travel service whilst ensuring 100% customer service. Four major areas contribute to the position of a travel manager within Corporate Traveller. Below are the major components in each of these groups. • Client Relations • Teamwork • Quality Outputs • Productivity Key Motivational Requirements -Ability to perform and follow through tasks without direct supervision or being directed, including searching for relevant information and logically overcoming unforeseen obstacles. -Ability to maintain set high quality standard at all times even if under trying circumstances. -Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards. -Persist on a task until satisfactory outcome is achieved -Be motivated to achieve customer satisfaction and handle occasional difficult situations involving customers. -Manage daily paperwork and administration. -Adjust to changes in schedule and frequent interruptions while working at a fast pace and under very tight deadlines. Environmental Requirements -Communicate by telephone and in an informal setting, one-on-one, or in small groups. -Work with people and meet new people every day in the job, including regular contact with people outside Flight Centre. -Able to accept direction as set by others as well as able to set down direction -Commonly work long hours where there is a team environment and lots of company support structures. -Encouraged being an active participant in business decisions where experimentation is encouraged. -Management is highly visible and interactive, but expects staff to set their own priorities within general Guidelines and control many aspects of their own work. -Management encourages staff to try new approaches. -Work as a team member in friendly competition with co-workers.

Purpose Help decide specific learning objectives, structure of the content, mental processes needed by students, knowledge and skills students need to retain, best tools to use, videos or graphics to create, the length of time for each lesson.