Nov 2021 - Present
Main handling:
- Software related issues isolate, duplicate and debug progress tracking to meet customer requirement.
- Microsoft relating issues tracking.
- Submit driver to WU for MDA requirement.
- To complete customers’ requirement like RS2/RS3/RS4/Win10/Win11 upgrade and image refresh plan.
- Handling Customer Complaints.
- Confirm spec with the customer.
- Weekly meeting with the customer.
- Collect the related drivers.
My project:
CY22 Inspiron/Vostro ALD-H Consumer NB