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Elizabeth Johnson
Office Manager
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Elizabeth Johnson

Office Manager
Personable Office Manager skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Anatolia Granite and Marble
University of Tennessee Knoxville
Knoxville, TN 37938, USA

Professional Background

  • Current status
    Employed
  • Profession
    Office Manager
  • Fields
    Building / Public Works
  • Work experience
    6-10 years (More than 15 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Word
    Excel
    Communication
    Excellent Organizational Skills
    Enthusiastic
    Attention To Detail
    word
    Google Drive
    Customer Satisfaction
    Scheduling
    Invoicing
    Proficient in Microsoft Windows
    Microsoft Office (Word
    Outlook
    OneNote)
    Microsoft Dynamics CRM
    various company-developed customer relations software
    and McKesson Medical systems. Excellent Customer Service skills; experience with answering multiple lines
    call queues
    and inbound e-mail request handling in a fast-paced
    high volume setting. Highly proficient in data entry (through speed
    clarity
    and accuracy). Strong organizational and interpersonal skills
    with a focus on issue resolution and customer satisfaction
    Patience
    google drive
  • Languages
    English
    Fluent
    French
    Intermediate
  • Highest level of education
    High school

Job search preferences

  • Desired job type
    Full-time
    Not interested in working remotely
  • Desired positions
    Office Manager or Administrative Assistant
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Office Manager

Jun 2021 - Present
. Supporting Operations and Sales Management. . Opening and closing shop . Scheduling measurements, installs and repairs. . Regular contact with the Bristol Office Manager to coordinate scheduling with materials and manpower. Also to confirm or inform of scheduling changes. . Implement filing and organizational tools . Handling inbound and outbound calls . All tech support for the Knoxville Office . Assisting Lowe's associates with customer orders. . Constantly checking all Lowe's orders in Job Tracker to keep them current and moving forward. . Ensuring all necessary documents invoices, waivers, templates etc are in Job Tracker for Lowe's orders. . Handling customer complaints, concerns and questions. . Extremely high quality customer'service and professionalism to all customer's, contractors, owners and employees. . Checking templates for all necessary measurements and specifications to ensure installation success and quote accuracy. . Making Invoices . Taking payments . Updating quotes . Assisting in store customer's . Gathering information and documentation needed by upper management. . Assisting with timesheet entry for employees . Updating customer's on their orders or appointments. . Researching information needed for customer's or employees. . Working with Lowe's production distributor for certain Job Tracker issues and to check on availability of materials. . Doing whatever is necessary to get the job done. . Filling in as needed, coming in early, staying late, working through lunch, working on weekends. . Owning the position by keeping notes/info on any issue so that it can be searched. Also, keeping certain information on my phone so that I can find or send the info if Im not at the office. . Assigning template appointments. . Training as needed.

Food Service Worker

Jan 2019 - Present
In charge of Breakfast Providing friendly service, cooking and preparing food, replenish food, cleaning and sanitation, and tasks manager requests

Guest Relations Specialist

Jan 2016 - Dec 2016
1 yr 0 mos
Provide quality customer'service in a prompt, responsible and professional manner to all Regal patrons who have contacted the corporate office. Investigate with General Managers the circumstances involved with a serious issue raised by a guest. Coach and counsel General Managers in a positive manner, and provide possible solutions should a similar incident arise in the future. Recognize potential problems and report them accurately to the appropriate management personnel. Training, coaching and providing technical support for existing and new hire representatives. Fax and copy as necessary. Communicates GM or DM complaints to Regional VP's, Regional Directors and HR department. Provides front desk coverage as assigned. Maintains database used to automatically distribute weekly reports to VP's, District Managers, Theatre Managers and various other department heads, regarding customer comments received for the week. Works with both the IT and Marketing departments with any questions or concerns related to the Regal Crown Club and/or REGmovies.com website. Other duties as directed by the Guest Relations Manager Regular and consistent attendance.

Customer Service Representative

Jul 2014 - Apr 2015
10 mos
865-947-8211 Work from Home Customer Service Representative Explained billing and processed adjustments. Generated sales and focused on customer retention. Created and facilitated customer trouble tickets, coordinated with technical teams. Assisted with vacation holds and disconnections. Followed up on customer requests and complaints. Took ownership of each customer's concerns, focusing on first call resolution

Catering Staff

Jan 2013 - Dec 2013
1 yr 0 mos
Seasonal work, Catered weddings, business meetings, and University of Tennessee sporting events. Worked with a highly motivated team towards providing an outstandingly positive culinary experience for all of our guests

Hospital Corpsman

Jan 2011 - Dec 2011
1 yr 0 mos
Appointed Commanding Officer of our recruiting class' Delayed Entry Program

Receptionist/Office Assistant

Jan 2009 - Dec 2010
2 yrs 0 mos
Answered patient calls, created and adjusted scheduling, processed referrals. Assisted with Payroll processing, Mail sorting and delivery including USPS, UPS, and FedEx parcels

Sales Associate/Watch Specialist

Sep 2006 - Jun 2008
1 yr 10 mos
Sales, customer'service, inventory price changes, displays, stocking and special projects Customer Assistance/Telephone Switchboard

Education

Other
Psychology
1998 - 2001
High School Diploma
High school Diploma in General Studies
1994 - 1998