Jun 2021 - Present
. Supporting Operations and Sales Management.
. Opening and closing shop
. Scheduling measurements, installs and repairs.
. Regular contact with the Bristol Office Manager to coordinate scheduling with materials and manpower.
Also to confirm or inform of scheduling changes.
. Implement filing and organizational tools
. Handling inbound and outbound calls
. All tech support for the Knoxville Office
. Assisting Lowe's associates with customer orders.
. Constantly checking all Lowe's orders in Job Tracker to keep them current and moving forward.
. Ensuring all necessary documents invoices, waivers, templates etc are in Job Tracker for Lowe's orders.
. Handling customer complaints, concerns and questions.
. Extremely high quality customer'service and professionalism to all customer's, contractors, owners and employees.
. Checking templates for all necessary measurements and specifications to ensure installation success and quote accuracy.
. Making Invoices
. Taking payments
. Updating quotes
. Assisting in store customer's
. Gathering information and documentation needed by upper management.
. Assisting with timesheet entry for employees
. Updating customer's on their orders or appointments.
. Researching information needed for customer's or employees.
. Working with Lowe's production distributor for certain Job Tracker issues and to check on availability of materials.
. Doing whatever is necessary to get the job done.
. Filling in as needed, coming in early, staying late, working through lunch, working on weekends.
. Owning the position by keeping notes/info on any issue so that it can be searched. Also, keeping certain information on my phone so that I can find or send the info if Im not at the office.
. Assigning template appointments.
. Training as needed.