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Performance-driven and dedicated professional with a comprehensive background in pre-sales & support aspects in fast-paced & dynamic environments for entertainment & MarTech industries. Possess a highly organized & detailed oriented attitude, team player, and excellent communicator. Crypto enthusiast and currently exploring cryptocurrencies & NFT.

The First U.S.-Accredited University in Asia.
Academic Research :  Does Personality Influence Post-Decisions Regret

Ming Chuan University

Sr. Growth Lead

Eric Christopher

Appier Inc.

Sr. Growth Specialist

Achievements :
• Opened up conversation with ~100+ new qualified accounts, resulting in 5 closed deals from eCommerce, OTT & Finance accounts worth of 6 figures in total
• Constantly achieved & exceeded target standards, with the highest personal record of 280%.
• Implement Sales Engagement Platform to increase productivity by 70%
• Achieved right prospect rate of 95%

Responsibilities :
• Conduct in-depth market research, analyze businesses' pain points and initiate business strategies, act as an Electronic Commerce (EC) business consultant to discover client’s opportunities for optimization and potential growth points.
• Executing prospect attack campaigns (e.g. cold-calling, email, social media...etc.) to target white space opportunities to generate new clients.
• Partner with experienced Business Development and Enterprise Solutions Sales to help qualify the opportunities (inbound and outbound), fill their pipeline, and closure
• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Appier product suites.
• Using tools and technologies to improve process efficiency and periodically reviewing and updating the customer relationship management (CRM) system, Salesforce.
• Expand and manage the database of prospects within assigned territory to inform attacking strategy

Taiwan

Achievement :
• Ranked 1st in terms of KCS link percentage resulting in major improvement for Customer Service efficiency and effectiveness, therefore enhancing Productivity. (14% above KPI).
• Ranked 1st in terms of Ticket Handling Volume (Productivity) in the new batch hire (30% above KPI).
• Top 5 in terms of CSAT in the team (5% above KPI).

Responsibilities :
• Resolved an average of 400 inquiries for US, EU, AU, & PH market in any given week and consistently met performance
benchmarks in all areas (speed, accuracy and volume).
• Collaborated with multi-functional teams including product team and technical consultant team while serve as a first line
technical support to ensure overall customer and product satisfaction.


Blizzard Entertainment

Associate Customer Service Representative

• Assisted program management by supporting fundraising events, managing schedules and tasks, consolidating meeting notes and
maintaining documentation.
• Facilitated communications between MOX and 12 portfolio companies based in India & SEA focusing on mobile software
development.

SEA Program Intern

Macro Hi Co. Ltd., is a hair care company based in Taiwan with more than experience in research and development. 

Achievements/Tasks 
• Assessing Company portfolio and the competitive landscape of the market.
• Produced marketing materials on a range of projects including blog contents, e-newsletters & video, that built uniformity in the
brand language.
• Have a strategic focus on business development encompassing a combination of strategic analysis, marketing & sales


MacroHI Co., Ltd

Business Development Intern

Handling 300 card activation per day on average.
Handling 100's of registration form per day.


Tasks 
• Build Sustainable relationships and trust with customers through open and interactive communication 
• Identify and assess customers needs to achieve satisfaction
•Analyze customers data to accurately activate their number via company's integrated system

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