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Evans ZANGA
Team Leader
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Evans ZANGA

Team Leader
An experienced, committed and passionate individual who has good knowledge of analysis standards and best practice. I can use my personal skills, creativity, experience, hard work, determination and cooperation in order to obtain better networking with national and international organizations. My strength is that I can work in any environment and cooperate with my bosses and workmates because my Personal motto is meet the target before the target meets me) . I am a highly organized and efficient person, well-grounded in emergency and development work, which has produced excellent results to date. I am able to work independently and prioritize tasks according to what is important and urgent. Experienced in working on tight deadlines and under considerable pressure; and in politically sensitive environment. Friendly and approachable with excellent interpersonal and stakeholder relation skills in a multicultural work place.
Sama Uganda
Gulu University
Kampala, Uganda

Professional Background

  • Current status
  • Profession
  • Fields
  • Work experience
    2-4 years (2-4 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Adaptability
    Cooperation
    Sensitive
    Passionate
    Hard Work
    Friendly
    Rational
    Able To Work Under Pressure
    Able To Work Independently
    Good Communication Skills
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
  • Desired positions
    Data Associate
  • Desired work locations
  • Freelance

Work Experience

Team Leader

Dec 2020 - Present
Key Responsibilities and achievements: Handle client communication and/or escalations with guidance and instruction Track project performance for all team members and provide constructive feedback Ensure overall achievement of team performance objectives, operational performance, schedule adherence and team quality Monitor and report on project performance, provide feedback and take appropriate corrective action. Provide floor support and ensure that associates’ personal targets and deadlines are met. Provide support and assistance for team members to assist in the development of their skills and knowledge and identifying project training requirements. Provide regular coaching and training on new and existing products and changes to any processes. Oversee quality, conduct regular quality assessments and lead weekly performance reviews for all associates in the team Prepare daily individual performance activity reports, incident logs and shift planners to ensure that the statistics are well interpreted to meet the required business standards. Build teamwork, provide the team with appropriate communication and gain their feedback through regular team meetings. Drive the Samasource culture and values within the team.

Project Associate

Jun 2019 - Dec 2020
1 yr 7 mos
Tasks and achievements . Data entry . Have strong rational skills with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy. . Maintain a high work quality and be able to meet targets and deadlines. . Experience of managing multi-cultural teams made up of people from different social backgrounds. . Able to work under pressure; and achieve deadlines. . Competent in using Excel and PowerPoint for reporting purposes. . Know how to meet regulatory requirements. . Ability to motivate and lead others. . A decision maker willing to accept responsibility. . Comfortable working as part of a wider quality assurance team.

Team Leader

Jun 2019 - Jul 2019
2 mos
Duties . Supervising agents to meet the targets. Maintaining team activities and giving them support in the Field. . Report writing. . Team management In different areas of supervision. Competencies . Never being put off by seemingly insurmountable obstacles. . I am now a fully self-motivated and able to plan own workload in advance.

Education

Master of Business Administration (MBA)
Bachelors in Public Administration
2016 - 2019
Advanced Certificate of Education
2014 - 2015
Certificate of Education
2010 - 2013