Fitrah Ade Annisa
Fresh Graduate
Organised professional with background in receptionist positions. recognised for systemising files, answering and fulfilling requests of customers. Seeking to leverage skills and tallents. Self motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff member with ability to articulate and help customers make menu choises. Pursuing similar position resolution will be embraced.
le Polonia Hotel and Convention
Politeknik Pariwisata Negeri MedanMedan City, North Sumatra, Indonesia
Professional Background
Current status
-
Profession
Customer Service Representative・Customer Service / Support
Fields
Hotel・Tourism
Work experience
1-2 years (Less than 1 year relevant)
Management
-
Skills
VHP Hotel SystemPowerPointExcelFood and Beverage ServiceSupervisionGoogle DriveLeaderWord
Languages
Indonesian・Native or Bilingual
English・Fluent
Highest level of education
-
Job search preferences
Desired job type
Full time・Interested in working remotely
Desired positions
-
Desired work locations
-
Freelance
Part-time freelancer
Work Experience
Food and Beverage Service Trainee
le Polonia Hotel and Convention
September 2021 - January 20225 mos
- Created and delivered orders while maintaining accuracy and attention to detail. - Facilitated excellent customer experience by providing friendly, attentive and proactive customer service. - Retained knowledge of current menu selection for accurate, reliable customer guidence.Front Desk Agent Trainee
Harris Resort Waterfront Batam
January 2020 - July 20207 mos
- Engaged with customers to better understand needs and deliver excellent service. - Provided Excellent customer service throughot hotel visi, resulting in outstanding TripAdvisor feedback - Participated in holding an sales event at the Botanical Mall 2 and managed to sell more than 30+ vouchers within a week. Promoted additional hotel facilities and services to enhance customer service. - Capable and knowledgeable in using VHP system
Commis Chef Trainee
January 2017 - April 20174 mos
- Chopped, Mixed, Prepared Ingredients for line cooks ahead of busy days. - Assisted with divers food preparation tasks, chopping vegetables and garnishes to support high-volume shifts. - Performed opening mise-en-place duties, maintaining professionalism of restaurant.
