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Fitrah Ade Annisa
Fresh Graduate
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Fitrah Ade Annisa

Fresh Graduate
Organised professional with background in receptionist positions. recognised for systemising files, answering and fulfilling requests of customers. Seeking to leverage skills and tallents. Self motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff member with ability to articulate and help customers make menu choises. Pursuing similar position resolution will be embraced.
le Polonia Hotel and Convention
Logo of the organization.
Politeknik Pariwisata Negeri Medan
Medan, Sumatera Utara, Indonesia

Professional Background

  • Current status
  • Profession
    Customer Service Representative
    Customer Service / Support
  • Fields
    Hotel
    Tourism
  • Work experience
    1-2 years (Less than 1 year relevant)
  • Management
    None
  • Skills
    VHP Hotel System
    PowerPoint
    Excel
    Food and Beverage Service
    Supervision
    Google Drive
    Leader
    Word
  • Languages
    Indonesian
    Native or Bilingual
    English
    Fluent
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Part-time freelancer

Work Experience

Food and Beverage Service Trainee

Sep 2021 - Jan 2022
5 mos
- Created and delivered orders while maintaining accuracy and attention to detail. - Facilitated excellent customer experience by providing friendly, attentive and proactive customer service. - Retained knowledge of current menu selection for accurate, reliable customer guidence.

Front Desk Agent Trainee

Jan 2020 - Jul 2020
7 mos
- Engaged with customers to better understand needs and deliver excellent service. - Provided Excellent customer service throughot hotel visi, resulting in outstanding TripAdvisor feedback - Participated in holding an sales event at the Botanical Mall 2 and managed to sell more than 30+ vouchers within a week. Promoted additional hotel facilities and services to enhance customer service. - Capable and knowledgeable in using VHP system
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Commis Chef Trainee

Jan 2017 - Apr 2017
4 mos
- Chopped, Mixed, Prepared Ingredients for line cooks ahead of busy days. - Assisted with divers food preparation tasks, chopping vegetables and garnishes to support high-volume shifts. - Performed opening mise-en-place duties, maintaining professionalism of restaurant.

Education

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Bachelor’s Degree
Hotel Managment
2018 - 2022