Avatar of Fitrah Ade Annisa.
Fitrah Ade Annisa
Fresh Graduate
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Fitrah Ade Annisa

Fresh Graduate
Organised professional with background in receptionist positions. recognised for systemising files, answering and fulfilling requests of customers. Seeking to leverage skills and tallents. Self motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff member with ability to articulate and help customers make menu choises. Pursuing similar position resolution will be embraced.
le Polonia Hotel and Convention
Logo of the organization.
Politeknik Pariwisata Negeri Medan
Medan, Sumatera Utara, Indonesia

Latar Belakang Profesional

  • Status sekarang
  • Profesi
    Customer Service Representative
    Customer Service / Support
  • Bidang
    Hotel
    Pariwisata
  • Pengalaman Kerja
    1-2 tahun (relevan Kurang dari satu tahun)
  • Management
    Tidak ada
  • Skil
    VHP Hotel System
    PowerPoint
    Excel
    Food and Beverage Service
    Supervision
    Google Drive
    Leader
    Word
  • Bahasa
    Indonesian
    Bahasa ibu atau Bilingual
    English
    Fasih
  • Pendidikan tertinggi

Preferensi pencarian kerja

  • Jenis pekerjaan yang diinginkan
    Full-time
    Tertarik bekerja jarak jauh
  • Jabatan pekerjaan yang diinginkan
  • Lokasi pekerjaan yang diinginkan
  • Bekerja lepas
    Pekerja lepas paruh waktu

Pengalaman Kerja

Food and Beverage Service Trainee

09/2021 - 01/2022
5 mos
- Created and delivered orders while maintaining accuracy and attention to detail. - Facilitated excellent customer experience by providing friendly, attentive and proactive customer service. - Retained knowledge of current menu selection for accurate, reliable customer guidence.

Front Desk Agent Trainee

01/2020 - 07/2020
7 mos
- Engaged with customers to better understand needs and deliver excellent service. - Provided Excellent customer service throughot hotel visi, resulting in outstanding TripAdvisor feedback - Participated in holding an sales event at the Botanical Mall 2 and managed to sell more than 30+ vouchers within a week. Promoted additional hotel facilities and services to enhance customer service. - Capable and knowledgeable in using VHP system
Logo of the organization.

Commis Chef Trainee

01/2017 - 04/2017
4 mos
- Chopped, Mixed, Prepared Ingredients for line cooks ahead of busy days. - Assisted with divers food preparation tasks, chopping vegetables and garnishes to support high-volume shifts. - Performed opening mise-en-place duties, maintaining professionalism of restaurant.

Edukasi

Logo of the organization.
Sarjana
Hotel Managment
2018 - 2022