Avatar of Fitrah Ade Annisa.
Fitrah Ade Annisa
Fresh Graduate
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Fitrah Ade Annisa

Fresh Graduate
Organised professional with background in receptionist positions. recognised for systemising files, answering and fulfilling requests of customers. Seeking to leverage skills and tallents. Self motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff member with ability to articulate and help customers make menu choises. Pursuing similar position resolution will be embraced.
le Polonia Hotel and Convention
Logo of the organization.
Politeknik Pariwisata Negeri Medan
Medan City, North Sumatra, Indonesia

Professional Background

  • 現在の状況
  • Profession
    Customer Service Representative
    Customer Service / Support
  • Fields
    ホテル
    観光
  • 職務経験
    1〜2年 (1年未満関連の実務経験)
  • Management
    なし
  • Skills
    VHP Hotel System
    PowerPoint
    Excel
    Food and Beverage Service
    Supervision
    Google Drive
    Leader
    Word
  • Languages
    Indonesian
    ネイティブまたはバイリンガル
    English
    流暢
  • Highest level of education

Job search preferences

  • Desired job type
    フルタイム
    リモートワークに興味あり
  • Desired positions
  • 希望の勤務地
  • Freelance
    パートタイムのフリーランス

Work Experience

Food and Beverage Service Trainee

9月 2021 - 1月 2022
5 mos
- Created and delivered orders while maintaining accuracy and attention to detail. - Facilitated excellent customer experience by providing friendly, attentive and proactive customer service. - Retained knowledge of current menu selection for accurate, reliable customer guidence.

Front Desk Agent Trainee

1月 2020 - 7月 2020
7 mos
- Engaged with customers to better understand needs and deliver excellent service. - Provided Excellent customer service throughot hotel visi, resulting in outstanding TripAdvisor feedback - Participated in holding an sales event at the Botanical Mall 2 and managed to sell more than 30+ vouchers within a week. Promoted additional hotel facilities and services to enhance customer service. - Capable and knowledgeable in using VHP system
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Commis Chef Trainee

1月 2017 - 4月 2017
4 mos
- Chopped, Mixed, Prepared Ingredients for line cooks ahead of busy days. - Assisted with divers food preparation tasks, chopping vegetables and garnishes to support high-volume shifts. - Performed opening mise-en-place duties, maintaining professionalism of restaurant.

Education

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Bachelor’s Degree
Hotel Managment
2018 - 2022